Annual salary: up to £26,700.00

AIRE Coordinator

Enfield

£26,700 per annum

Full time - Permanent - 40hrs per week

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northwest, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the Role:

• Managing all issues reported in relation to Service Users, ensuring these are resolved as per contractual obligations. Collate information and produce reporting as required by AIRE Manager.
• Support the AIRE Manager to assist with the smooth running of the service delivery centre to ensure all service users’ needs are met
• Work collaboratively and proactively with the regional teams to ensure client, customer and service users receive an exceptional service.
• Ensure all records and IT data on systems is accurate and meets contractual requirements.
• Operate the AASC Quality Management Systems and ensure full compliance with all legal and regulatory requirements relating to the contract.
• Undertake adhoc projects and provide support and cover for colleagues and teams with Mears Housing Management.
• Ensure full compliance with Mears code of conduct, contractual terms and group policies and procedures.
  

Role Criteria:

• Previous experience working in a similar administration based role

• Excellent customer service skills
• IT literate
• Great communication skills
• Organised, reliable and adaptable
• A strong work ethic
• Honest / trustworthy and demonstrate the ability to work using own initiative as well as working as part of a team

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle and Fuel Card

As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

If you feel you have skills and experience needed, please apply via the link or contact Beth on beth.dunford@mearsgroup.co.uk quoting the job reference number. We look forward to hearing from you soon.

Mears Group recognise our people as our greatest asset. We are committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.