The City of Sugar Land is seeking a full-time Airport Services Representative I at the Sugar Land Regional Airport.

Why Should You Join Our Team?
Our trailblazing culture focuses on our employees, our citizens and the services we provide to our community. We are a data-driven and innovative full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We pay our ASR I's a starting salary of $21.49 – $24.71 depending on your qualifications and experience. We also offer great benefits and perks available on your first day of employment, including: City-subsidized health benefits; life and disability insurance; a variety of voluntary benefits; a robust pension plan with TMRS to set you up for a fulfilling retirement; flexible schedules and a positive team-oriented culture stemming from a long-term commitment to innovation and inclusion.

Benefits At-A-Glance:

City-subsidized Medical and Dental Insurance with a variety of plan options;
City-paid Basic Life Insurance @ 1x your annual salary and Long-term Disability;
Voluntary Vision, Supplemental Life Coverage (for you and your family), Aflac indemnity plans such as Accident, Cancer, Hospitalization and Critical Illness, Short Term Disability and pre-paid legal benefits through Legal Shield;
9 paid holidays and up to 3 floating holidays to use at your discretion;
A generous vacation package with accruals starting on day 1;
Paid sick leave;
Paid Parental Leave;
A robust pension plan with TMRS includes your 7% contribution with 2:1 match by the City;
You won’t contribute to Social Security, but you can further your retirement income by contributing to a Deferred Compensation (457b) plan;
Longevity pay for each month of service after your first 13 months of employment;
On-site Wellness facilities and programming (mind, body spirit & financial preparedness); and
Access to multiple mental health benefits and resources, including a robust EAP…
If we have your attention… Please. Continue. Reading!

Our City Mission : WE ARE TRAILBLAZERS! Relentless in Our Pursuit of Good so that Our Employees, Residents, and Businesses Can Enjoy a Life Better than They Can Even Imagine.

Our Employee Values : Our values ignite passion, drive, and a sense of purpose, fostering a thriving and successful organizational culture!

We follow the BLAZE Values:

Bold : We encourage each other to be bold in our ideas, decisions, and actions. We embrace innovation and take risks to drive progress.

Loyal : We are loyal to each other, the City and our Mission and Vision. We support each other to foster a cohesive and collaborative work environment. We celebrate our successes and address the challenges facing us, together.

Adaptable : We are resilient because we adapt to changing landscapes and market dynamics. We are flexible and understand the need for work-life balance. We embrace new technologies and evolving trends.

Zealous : We are committed to excellence in all endeavors. We encourage each other to strive for the highest standards of public service, quality, and performance. We hold ourselves, and each other, accountable for our words and actions.

Empowered : We are empowered with the necessary resources, opportunities, and responsibilities to excel in our roles. We seek out opportunities for development and growth, and help others do the same. We are inclusive, we embrace our differences and recognize the strength that comes from different perspectives and experiences.

We are TrailBLAZErs!

About the City of Sugar Land
The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. And our citizens agree—the most recent Citizen Satisfaction Survey told us that 95% of our residents love calling Sugar Land home and 10% say that nothing would make their lives better than it already is, but we look to the future and work hard to make our community and the world better than we can even imagine.

We believe that happy, diverse and talented employees add value to the City. We do our best to hire friendly, professional people who work hard and play well with others. We also promote a healthy work-life balance and personal development.

Are we the right fit for YOU?

Ask yourself: Do you enjoy working with people? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Do you embrace change? Are you an advocate of team-work? If so, please consider applying for the ASR I position today!

As an Airport Services Representative I, you will:

Provide customer service and assistance to pilots, passengers and other customers of the Sugar Land Regional Airport. This position is the primary responder, assisting Airport customers with inquiries and problems in person and by telephone pertaining to current fuel prices, rates for services offered, and general area information.

Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner.
Handle an average of 75 incoming calls daily. Effectively respond to calls via phone or email in a timely manner
Manage requests for ancillary services, including but not limited to reservation for hotel, limo, and/or car rentals; setting up services, such as pull out service, aircraft detailing, catering, and shuttles; and other special requests made by customers needing assistance.
Prepare and maintain records of all scheduled incoming aircraft and complete all necessary paperwork, have rental cars and limos staged on the ramp to meet aircrafts.
Distribute crew cars in accordance with Airport policy and process all related paperwork as well as maintain fuel and cleanliness.
Distribute and manage correct paperwork of rental cars for customers when outside of rental car hours.
Process sales from the Gift Shop and the Café when requested by the customer
Process sales, reference prior transactions, quote fuel prices as established through the fuel volume discount program within the TotalFBO software.
Responsible for the cleaning of dishes and dry cleaning to be delivered/ picked up from dry cleaners when coming off an aircraft.
Communicate effectively over the Unicom and two-way radio using aviation terminology.

Formal Education:

High school diploma or GED.

Relatable Work Experience:

One year of previous experience in customer relations.
Fixed Based Operator (FBO) experience is preferred.

Training (License and/or Certification):

Valid Texas Driver License

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal opportunity employer.

Airport Services Representative I

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