Cynet Systems Inc

Alarm Monitoring Agent


PayCompetitive
LocationIrving/Texas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 25-35841

      Job Description:
      • Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
      • Receives, processes and dispatches after hour calls for service.
      • Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
      • Generates service tickets within the service database on customer requests for service.
      • Monitors, supports and troubleshoots alarm systems.
      • Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
      • After dispatch, logs call into system activity report.
      • After hours only, contacts and dispatches on-call service technicians.
      • Generates statistical or investigative reports for management.
      • Dispatch appropriate authorities upon receipt of alarm signals.
      • Continuously monitor alarm signal queue Document all calls with appropriate resolution codes and notes.
      • Provide quality customer service on every call.
      • Promote good listening skills.
      • Communicate clearly and effectively with customers and agencies.
      • Manage length of calls.
      • Attend monthly training sessions.
      • Be familiar with emergency procedures.
      • Review and critique recorded conversations for purposes of improving customer interaction skills.
      Education:
      • H.S. Diploma or State Board of Education certified GED along with Related/equivalent experience or Associates Degree required.
      Certification:
      • Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus. 1-3 years Sales or Customer Service experience.
      Knowledge and Skills:
      • Prior security call center experience is preferred.
      • ACD knowledge helpful. Good verbal and written communication skills to effectively communicate over the telephone.
      • Excellent customer service skills and ability to work in a dynamic fast paced environment.
      • Ability to navigate a computerized data entry system or other relevant applications.
      • Knowledgeable in Microsoft Windows (Word) and the internet.

  • About the company

      We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.

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