A great opportunity to join our North American team as an Alert:24 Security Risk Analyst. The successful candidate will work as part of the Alert:24 Crisis Support team within WTW’s Crisis Management Division, based in Houston, Texas.

WTW is an S&P 500 company with a global footprint and over 40,000 employees. WTW provide consultancy services, risk management and insurance broking to clients. Crisis Management is a global division within WTW’s insurance broking arm providing insurance products to protect client’s people and assets. WTW’s Crisis Management division offer insurance products such as Special Crime (formerly known as Kidnap for Ransom insurance), Active Assailant, Accident & Health, Evacuation and Terrorism & Political Violence.

Alert:24 is WTW’s in-house security risk advisory and 24-hour crisis support client service and the team sit within the Crisis Management division. Alert:24 provide clients with intelligence, consultancy and training to support the treatment of their security risk. The team also provide a 24/7 incident triage and crisis support service to clients with Crisis Management lines of insurance

The Role

The successful candidate will be joining the Alert:24 Crisis Support team as a Security Risk Analyst. The primary responsibilities for the role are:

• Supporting WTW Crisis Management insurance clients through the security incident timeline, notifying designated third-party assistance providers and other stakeholders to ensure the timely response to insured security events.
• Monitoring current and emerging threats which concern our clients.
• Providing timely intelligence and analysis to clients and internal teams
• Producing a range of intelligence products to help our clients better understand and mitigate risks to their people traveling and operating across the globe.
• Maintaining a high-level of coordination and collaboration across our global hubs, ensuring 24/7 continuity of service for our clients.
• Supporting our team of security consultants who provide a range of client-facing training and consultancy services.

The successful candidate will be working as part of a small, specialist global team who provide a 24/7 client service through 3 teams based in Sydney (Aus), Houston (US) and Reading (UK).

As part of this role, you will be required to communicate directly with clients, security and assistance providers and internal stakeholders to help clients during crises and emergencies. You will be involved in the day-to-day monitoring of global security developments, using social media, open source reporting and purpose-made risk platforms, to identify threats to our clients based on their risk profiles and exposures, alerting them as necessary. In order to support clients, you will work closely with colleagues and internal teams to conduct research and write bespoke reports as well as providing mitigating security advice. You will be supported by an experienced management team in the execution of your responsibilities.

The shift pattern is day shifts only. There may be the opportunity for overtime which will be paid at an additional rate. There will be requirement for some weekend work.

You must be able to demonstrate that you are comfortable with IT and telephone systems. A background in security and/ or intelligence is preferred, although any relevant experience or knowledge of crisis management, including relating to medical, natural and cyber risks, is advantageous. We are looking for an enthusiastic and self-motivated team player.

Qualifications

The Requirements

• Master’s degree and/or a degree in a political science and/or security discipline is a desirable but not essential.
• A background in security risk is a desirable but not essential.
• The ability to communicate accurately and clearly.
• Able to work effectively in a small team.
• A keen interest in current affairs, geopolitics and security
• High degree of self-discipline and commitment.
• Effective report writing skills, with fine attention to detail.
• Strong IT skills is an advantage.
• Experience of mapping software (QGIS, ArcGIS etc.) is desirable but not essential.
• Conversational ability in a second language desirable but not essential

EEO, including disability/vets