• Job Description

  Req#: C9340-ACA-07-25?language=en&page=318&sort=publicationDateDesc

  Job summary

  Do you enjoy the demands of a physically challenging job? If so, the North East Ambulance Service (NEAS) are looking to recruit people that have a caring disposition and that share our passion for patient care.

  Ambulance Care Assistants (Band 2) - Start dates from July 2025 Onwards

  Successful applicants may remain in a pool for up to 6 months.

  Initial Training consists of a 7-week course on entry to the role (including driving and classroom based - Team Valley, Gateshead), failure to pass the course may result in dismissal. Please note the training course is an Apprenticeship Qualification (duration 13 months) Level 3 Certificate in Ambulance Patient Care and a Level 3 Award in Patient Care Services Ambulance Driving, which you must pass. As part of this you will also be supported to obtain literacy and numeracy level 2 if you do not already have them or the equivalent within 12 months of commencement with the organisation. You will also be required to sign a learner agreement for this level of commitment.

  Relief Shift patterns are designed to cover for absence (annual leave/sickness etc). Shifts can include days, nights, evenings and weekends. As a 365-day service you will be required to work bank holidays, evenings and weekends .

  Main duties of the job

  Ambulance Care Assistants can work individually or as part of a crew. They are required assist in the delivery of high quality and effective personal care and the transportation of patients

  They will attend walking, wheelchair and stretcher patients providing ambulance transportation to their destination usually NHS hospital/treatment centres or to their place of residence.

  What we need from you:

  • Ability to use Manual Handling techniques to support the safe transportation of patients.
  • Must be able to meet medical requirements for DVLA Group 2 Driving Standards

  Relief Shift patterns are designed to cover for absence (annual leave/sickness etc). Shifts can include days, nights, evenings and weekends. As a 365-day service you will be required to work bank holidays, evenings and weekends .

  Benefits and what we can offer you (subject to T&C's):

  • Full training
  • Unsocial hours payments for out of hours worked
  • Cycle to work scheme
  • Home electronics discount
  • Generous holiday allowance and pension
  • Staff recognition awards
  • Interest free travel pass

  About us

  We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

  Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

  Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

  We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

  We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

  Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

  We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

  Details

  Date posted

  03 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year Plus Unsocial Hours Payments as per Section 2 of NHS T&Cs

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  340-ACA-07-25

  Job locations

  Trust Wide

  Newcastle Upon Tyne

  NE15 8NY

  
  

  Job description

  Job responsibilities

  For full details of the roles and responsibilities of these posts please refer to the attached job description and person specification

  Job description

  Job responsibilities

  For full details of the roles and responsibilities of these posts please refer to the attached job description and person specification

  Person Specification

  Education

  Essential

  • Three GCSE's at least Grade 4/Grade C to include English and Maths (or equivalent / NVQ level 2 or higher level qualification) or significant relevant work experience working in a healthcare environment.
  • Full Manual Driving Licence with eligibility to drive in the UK

  Desirable

  • NVQ Level 2 qualification in a relevant area e.g. Health and Social Care, Customer Care.

  Experience and Skills

  Essential

  • Significant driving experience
  • Experience of working in a caring environment
  • Basic IT knowledge and Skills. Must be literate in order to complete daily work sheets
  • Understanding of customer care and excellent communication skills
  • Ability to deal with a range of people
  • Good time management
  • Ability to work as part of a team
  • Physically able to bend, twist, pull and push etc.

  Person Specification

  Education

  Essential

  • Three GCSE's at least Grade 4/Grade C to include English and Maths (or equivalent / NVQ level 2 or higher level qualification) or significant relevant work experience working in a healthcare environment.
  • Full Manual Driving Licence with eligibility to drive in the UK

  Desirable

  • NVQ Level 2 qualification in a relevant area e.g. Health and Social Care, Customer Care.

  Experience and Skills

  Essential

  • Significant driving experience
  • Experience of working in a caring environment
  • Basic IT knowledge and Skills. Must be literate in order to complete daily work sheets
  • Understanding of customer care and excellent communication skills
  • Ability to deal with a range of people
  • Good time management
  • Ability to work as part of a team
  • Physically able to bend, twist, pull and push etc.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  North East Ambulance Service NHS Foundation Trust

  Address

  Trust Wide

  Newcastle Upon Tyne

  NE15 8NY

  
  

  Employer's website

  https://www.neas.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  North East Ambulance Service NHS Foundation Trust

  Address

  Trust Wide

  Newcastle Upon Tyne

  NE15 8NY

  
  

  Employer's website

  https://www.neas.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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