• Job Description

  Req#: req36687

  Amendments Support Officer
  Clerk Grade: 3/4
  Employment Type: 1 x ongoing full-time and 1 x temporary (3 years)
  Hybrid with 3 days per week in Pyrmont office
  This role sits within Births, Deaths and Marriages (BDM) the Operations & Service Delivery Directorate in the Amendments team.
  
  About the Registry
  The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.
  
  About the team
  This role sits in Amendments in the Civil Registration Services team and provides advice and assistance to clients seeking amendment to Registry records, consistent with legislative requirements and Registry policy and guidelines.
  
  About the role

  • Respond to enquiries and resolve issues from customers, external agencies and stakeholders in relation to amendments and updates to Registry records to ensure provision of timely and responsible customer service.
  • Assess client files and/or liaise with clients to fully understand the nature of their request, to explain Registry policies and procedures, and to gain client agreement to an appropriate course of action.
  • Prepare correspondence to seek information or explain policy to clients and to provide clients with the correct documentation to assist them in completing forms and statutory declarations in accordance with per Registry procedures.
  • Examine and assess legal documents of local and overseas origin and check statutory declarations and supporting evidence to ensure compliance with legislation and Registry policy.
  • Draft correspondence for complex matters and the preparation of case files (reports, minute sheets, reference copies of registrations, file notes) to enable amendment action to be authorised and processed.
  • Provide high-quality information and assistance to clients and stakeholders via telephone, face-to-face, email and other forms of communication to ensure positive customer experience.
  • Work cooperatively within a team to support achievement of team objectives by contributing to a team environment of knowledge and information sharing, continuous improvement, and skill and capability development

  
  To be successful in this role you will demonstrate the ability to:

  • Maintain a high level of professionalism and confidentiality when communicating with staff and clients while maintaining quality outputs

  • Providing timely responses to enquiries, prioritising own workload and managing competing deadlines in a high-volume area while working independently with minimal supervision.

  Salary Grade 3/4, with the base salary for this role starting at 79,032 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: 23rd September 2024, Monday (9:59 am)

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

  
  

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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