You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of American Express is not just the products we offer, but the personal connections our customers have with our brand. Product Managers build digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From servicing and lifestyle features to secure, streamlined payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

We’re looking for a Senior Product Manager to lead the launch and evolution of our digital initiatives, with an emphasis on Artificial Intelligence and its application to multiple business areas. While specific AI experience is not essential, the person in this role is expected to be very comfortable with emerging technology and data, with a desire to be hands-on and work side-by-side with engineering and decision science teams. You will have experience delivering technically complex products, from concept development to live production launch.

How will you make an impact in this role?

• Develop a compelling product vision and strategy for our AI-enabled digital products, focused on driving positive customer experiences and business outcomes.
• Ensure innovation is at the forefront of the product evolution by leading and encouraging the development of new ideas.
• Establish a product roadmap and goals linked to enterprise priorities.
• Evaluate and prioritize feature enhancements and product backlog while balancing the needs of customers, internal stakeholders, and partners.
• Acquire feedback to develop a comprehensive strategy on products; Use important metrics, analytics, and customer feedback to iterate and drive improvements in future releases and to monitor product health.
• Proactively communicate risks, dependencies and product roadmap changes to leadership, team members and key stakeholders
• Partner with engineers to identify technical solutions, assess technical tradeoffs and deliver product features/ capabilities.
• Maintain pulse on external trends, competitive intelligence, and emerging technology to evolve and further innovate our products.

Minimum Qualifications:

• Experience as a Product Manager with a broad portfolio of technically complex initiatives
• Accountability for the end-to-end experience, immersed in the customer experience and performance metrics.
• Great team player who is naturally curious about how thing work, flexible, and comfortable with ambiguity
• Consistently seeks feedback from a diverse group of colleagues and partners, demonstrating clear actions taken to respond.
• Strive to develop collaborative and constructive relationships with internal and external stakeholders and partners, ensuring you’re bringing others along with you in the journey.
• Ability to display empathy towards a diverse set of users, striving to walk in their shoes.
• Ability to articulate a strong point of view that is backed by knowledge of the industry and customer needs.
• Advocate for enhancing Digital Labs, AXP Product and company culture.
• Technically literate with a deep appreciation of the engineering discipline and partnership
• Ability to prioritize, assess and manage competing priorities, and narrow focus.
• Tenacious in the face of challenges, and responsible for the impossible.

Digital Labs: Our Values

Our values in Amex Digital Labs speaks to who we are and what we champion — we’re looking for people who resonate with these values:

· BOLD: We boldly experiment and innovate by taking informed risks. We overcome the fear of failure and let the desire to learn drive us.

· CURIOUS: We cultivate an environment where we are inquisitive and reflective of the ideas and actions of our customers, colleagues, partners and leaders.

· EMPATHETIC : We embrace our humanity in both our work and workplace, supporting our colleagues and customers to do the same. Life happens – we understand that and welcome it with open arms.

· EMPOWERED: We elevate each other through feedback and encouragement, while also welcoming healthy and constructive debate across peers, partners and leaders alike.

· AUTHENTIC: We authentically approach our conversations and the way we show up to others. We communicate openly and honestly, with both good news and bad.

· INCLUSIVE: We welcome diverse perspectives to our work and to the team. We believe different viewpoints and backgrounds make our products and ideas stronger

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.