• Job Description

  Req#: R-175769

  Career Category

  Value and Access

  Job Description

  HOW MIGHT YOU DEFY IMAGINATION?

  You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

  Amgen Reimbursement Counselor - PAP

  Live

  What you will do

  Let’s do this. Let’s change the world. In this vital role you will work closely with patients and HCP office staff to pre-screen PAP eligibility requirements and exhaust payer requirements/barriers. The PAP counselor understands program designs, coordinates with various insurance companies as well as health care professionals in order to facilitate drug coverage for patients.

  Responsibilities:

  • Strong attention to detail. This position will be responsible for ensuring the accuracy of all supporting documentation for the free-drug eligibility screening process.
  • Answer inbound calls, carefully assess their purpose, prioritize their handling, and triage the calls as indicated.
  • Manage and document multiple calls with customer(s) to obtain all requirements to complete PAP documentation to Amgen Safety Net Foundation
  • Engage with patients/providers via inbound and outbound calls to provide guidance and education relating to Program eligibility and any other assistance they may need.
  • Review benefit verifications, obtain insurance determinations, and confirm income to ensure patient eligibility for supported programs.
  • Track and document the PAP checklist, appropriate patient consent, confirm financial and residency information from patient to send to Amgen Safety Net Foundation.

  Win

  What we expect of you

  We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

  Basic Qualifications:

  • Master’s degree OR
  • Bachelor’s degree and 2 years of Customer Service/Call Center experience OR
  • Associate’s degree and 6 years of Customer Service/Call Center experience OR
  • High school diploma / GED and 8 years of Customer Service/Call Center experience

  Preferred Qualifications:

  • Proven experience with claims and reimbursement
  • Confident communicator, skilled both in verbal and written interactions with customers
  • Ability to easily adapt to change and adjust priorities
  • Skilled at active listening and problem solving
  • General knowledge of accounting principles, pharmacy operations and medical claims
  • Understanding of claims coding (ICD-9 and ICD-10) is preferred
  • Proven experience with MS Office products
  • Bachelor's degree

  Thrive

  What you can expect of us

  As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

  Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

  Apply now

  for a career that defies imagination

  Objects in your future are closer than they appear. Join us.

  careers.amgen.com

  Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  Salary Range

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• About the company

  Amgen is one of the world’s leading biotechnology companies. Amgen is a values-based company, deeply rooted in science and innovation to transform new ideas and discoveries into medicines for patients with serious illnesses.

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