• Job Description

  Req#: 200504763

  Summary

  At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Americas Reseller Operations NPI/SME Manager drives the highest level of program & project management and strategy for both New Product Introductions (NPI) and Global RO Projects. In this role, you will be responsible for leading highly complex and cross-functional projects/programs, many of which have high-level visibility within Apple.

  Key Qualifications

  • The successful candidate will have 6 - 8 years Operations experience, preferably in a high tech or computer-related industry.
  • Prior experience in new product introductions, project management, product planning, production control, inventory management, or production / manufacturing operations is strongly preferred.
  • Combine a working knowledge of world class supply chain practices, strong analytical capabilities, and business savvy.
  • Exert tactful influence in a matrixed organization - must be a strong great teammate and communicator.
  • Candidate should be comfortable presenting to executive management.
  • Additional requirements include the ability to both think strategically and implement tactically, a persistent attention to detail, and a high level of comfort in working with numbers.

  Description

  Key Competencies: - Ability to change the thinking of, or gain acceptance of, others in critical situations - Solid data analytics/quantitative skills and ability to interpret trends from sophisticated data structures for planning decisions - Knowledge of CPFR process with special focus on forecasting - Excels when dealing with ambiguity - Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public - Gather and disseminates information to internal customers needed to make decisions and drive the business - Work with senior leaders and functional experts to understand account business problems and processes - Effectively maneuver within the account and business to get to the right people - Provide appropriate daily, weekly and monthly reporting - Identify, communicate and manage account risks related to NPI Stakeholder Management: - Proactively represent business in the New Product Introductions and drive execution until product is in sustaining mode - Play a leadership role in the standardization of account deliverables and ensure adherence to commitments - Maneuver through complex political situations Planning & Execution: - Manage medium to large size new product introductions, involving diverse global teams and require significant cross-functional interaction - Analyze demand and backlog data in conjunction with customers credit ratings and funding, distribution flexibility, channel directions. - Monitor, track and report on account performance from pre PO commitment to POD - Develop and implement channel strategies and account support plans for NPI - Handle complex account issues and resolutions, including driving process improvements, automation, documentation, operational metrics, and reporting, as well as leading NPI communication strategy, guidelines and templates for partners

  Education & Experience

  BA/BS Required. MBA Desirable. PMP certification and Spanish and/or Portuguese fluency a plus.

  Additional Requirements

  • Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.
  • Apple benefits programs vary by country and are subject to eligibility requirements.
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.

• About the company

  Work at Apple! Join a team and inspire the work. Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students.

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