• Job Description

  Req#: JP-005266525

  Job Title: Pre-Analyst - Control Tower Engineer

  
  

  Job Description

  The role of a Pre-Analyst - Control Tower is critical in ensuring effective communication between the customer and the company, particularly concerning product quality and service issues. This position involves actively gathering and analyzing customer feedback to identify patterns and resolve issues efficiently, contributing to improved product quality and customer satisfaction.

  Responsibilities

  • Utilize various sources of customer feedback, such as warranty information, parts return data, and service reports, to understand customer experiences and concerns.
  • Actively listen to customer feedback to identify patterns, trends, and recurring issues.
  • Analyze data to identify emerging issues and potential problems with products or services.
  • Prioritize identified issues based on severity, impact on customers, and potential risks to the company.
  • Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.
  • Craft detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis.
  • Ensure that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information.
  • Collaborate with cross-functional teams, including product development, engineering, supplier and manufacturing quality, and customer service, to facilitate issue resolution.
  • Provide support and guidance to issue owners throughout the resolution process, including assisting with problem-solving and decision-making as needed.
  • Monitor the progress of issue resolution efforts and provide regular updates to stakeholders on the status of open issues.
  • Participate in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process.
  • Proactively seek feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns.

  Essential Skills

  • Bachelor's degree or higher in Engineering.
  • 5+ years of experience in engineering, manufacturing, supplier operations, or quality.
  • Strong verbal and written communication skills for effectively conveying complex technical information, problem statements, and resolutions.
  • Ability to collect and synthesize data into meaningful information, indicating proficiency in data analysis.
  • Excellent interpersonal skills for collaborating with cross-functional teams and building effective working relationships with stakeholders.
  • Strong organizational skills for managing multiple tasks, prioritizing issues, and ensuring timely resolution.
  • Problem-solving capabilities.
  • Intermediate experience with Microsoft Office.

  Work Environment

  The work environment involves collaborating with various teams, including product development, engineering, and customer service, to address and resolve customer issues. The role requires effective communication and collaboration with stakeholders at all levels of the organization.

  Pay and Benefits

  The pay range for this position is $36.18 - $36.18/hr.

  Eligibility requirements apply to some benefits and may depend on your job
  classification and length of employment. Benefits are subject to change and may be
  subject to specific elections, plan, or program terms. If eligible, the benefits
  available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

  Workplace Type

  This is a fully onsite position in Auburn Hills,MI.

  Application Deadline

  This position is anticipated to close on May 10, 2025.

  About Actalent

  Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

  The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

• About the company

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