• Job Description

  Req#: 72404

  About Us

  
  At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

  About the Role

  As an Analyst in our Security/Identity Access Management/Mainframe team, you’ll play a key role in helping to administer, maintain, and review user accounts across ANZ’s Mainframe (RACF) platform and applications by implementing processes/procedures and resolving issues to ensure integrity of User access on ANZ systems.

  Role purpose :

  Administer, maintain, and review user accounts across ANZ’s risk applications by implementing processes/procedures and resolving issues to ensure integrity of User access on ANZ systems.

  The role has accountability to assist the Manager by proactively providing necessary reports, by collating, co-ordinating and ensuring accuracy & integrity of all deliverables.

  Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

  Role Type: Permanent
  Role Location: Bengaluru
  Work Hours: Regular Shifts (Hybrid)

  What will your day look like?

  Financial:

  • Financial budget for which this position has no direct control

  Customer:

  • Target Service Level Agreements (SLAs) are consistently met influence the outcomes of fellow analysts.
  • Improve customer focus in the manner in which queries are handled and responded resulting in improved customer feedback.
  • Consistently engage with the customer and assist the Manager in meeting or exceeding customer expectations.
  • Provide 2nd level of support for Internal Audit/Business Assurance and Operational Risk/Compliance groups.

  People:

  • Indicate the kinds of decisions or recommendations made in the normal course of this position, including any continuing training requirements specific to the role.
  • Enterprise wide responsibility for services’ to ANZ staff within business units, platform owners and support groups.
  • Responsibility also to GIS internal teams including Strategy & Policy and Governance & Risk along with responsibilities to GIS, OTSS and ANZ Management for reporting on security related incidents and prevention activities

  Risk/compliance/behaviours:

  • Takes personal responsibility and ownership of Risk and Compliance matters and escalates to line manager when required.
  • Effective management of daily tasks.
  • Effective collaboration and/or completion of daily process tasks and adhoc tasks.

  What will you bring?

  • Independently managing applications /Platforms provisioning team with minimal supervision of manager
  • Assist in Creation & Deletion of user id’s on ANZ’s highly critical applications to ANZ staff as per HR records.
  • Perform the function of granting and revoking passwords related to systems used in ANZ & administer & maintain user accounts across the bank.
  • Makes preliminary assessments and recommends solutions in line with customer’s needs.
  • Liaison with stake holders for necessary approvals to ensure the process is completed within the SLA period
  • Identify security improvements for user access by liaising with customers, business unit risk managers and others involved.
  • Supporting the Manager and other stake holder for smooth transition of the new processes
  • Work tasks consistently meet all agreed SLA’s whilst reducing inconsistencies associated with risk/errors measured by Manager.
  • Work completed within Banks set policies, procedures and standards and Analyst is able to apply business knowledge in daily work.
  • Service customers/stakeholders globally across Operations, Technology, Shared Services plus Frontline staff respectively. Support internal customers as well, to ensure effective service delivery.
  • Advises on major application development problems and initiates remedial actions and solutions
  • Resolves and/or escalates complex matters to the Manager in a timely manner
  • Assist with the development of training materials based on source documentation, including process maps, procedures, policies and any additional required reference material
  • Recommends updates to the production of documentation containing sufficient information and in accordance with required standards.
  • Understands IT Service Delivery standards, policies, procedures and Service Level Agreements, and contributes to meeting these.

  Skills

  • Tertiary qualification in Information Technology or a related discipline.
  • Highly motivated and good time management skills.
  • Strong commitment to customer service.
  • Strong analytical skills, problem solving capability and decision-making ability.
  • Well developed verbal and written communication skills.
  • Ability to work autonomously as well as collaborate with others.
  • Be able to develop a good understanding of diverse business units.
  • Proficiency in PC Skills (MS Word, Excel etc).
  • Willingness to work in shifts.
  • Ability to coordinate, organise and prioritise work.
  • Ability to work under pressure.
  • Technical Knowledge: Administration skills for below mentioned application
  • Mainframe RACF, UNIX, and iBMI(AS400) Platform.
  • Application knowledge: Working knowledge of user accounts administration and access control on the above-mentioned applications
  • Other skills and knowledge: Knowledge of tools like Service Now, IIQ SailPoint & ITIL, etc. would be an advantage.
  • Desired knowledge of working on MIS.

  So why join us?

  ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

  We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

  We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

  To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number [[72404]].

  Job Posting End Date

  30/07/2024 , 11.59pm, (Melbourne Australia)

• About the company

  The Australia and New Zealand Banking Group Limited is an Australian multinational banking and financial services company headquartered in Melbourne, Victoria.

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