Role Responsibilities

Analyst, CDD Operations is primarily responsible (under supervision of Manager/ Sr Manager/ Unit Head) for conducting client due diligence of retail segment. This role involves communicating with RM/ Frontline/ Client, knowing customer and raising suspicion (if applicable).

Strategy

• To contribute in conducting client due diligence of retail segment

Business

• This role involves communicating with RM/ Frontline/ Client, knowing customer and raising suspicion (if applicable).

Processes

• Initiate Client contact (for RM managed accounts, RM may perform the client contact on behalf of the Individual CDD team for document collection)
• Complete CDD related documentation and ensure completeness of CDD information for ETB and NTB clients before submission to the SAT team who will check the quality of the CDD information before approval
• Ensure that the information and document retained as part of CDD can be retained in a manner that meets legal and regulatory requirement as well as CDD Procedures.
• Responsible for implementation and continued compliance with relevant laws and regulations (including changing AML related regulations), policies, procedures and risk control requirements through application of consistent group practices
• Directs and executes activity within Individual CDD team and optimize end to end overall Individual CDD related processes and practices
• Ensures alignment, maintenance and updating of relevant systems as required to achieve required operational and regulatory outcomes
• Trains and provides business process and operational expertise and guidance to in-country teams in relation to understanding end to end the related processes and their connectivity to Individual CDD policy and procedure standards that impact their day-to-day business activities
• Works closely with project teams/stakeholders to drive projects/initiatives related to the Individual CDD space to ensure successful and timely delivery
• Assures Individual CDD risk management through testing of the related CSTs ensures compilation, review and distribution of M.I, reports and escalates exceptions and tracks to closure
• Partners and actively collaborates with all relevant stakeholders across the Individual CDD functional and advisory space to build robust and sustainable operational and execution excellence
• Other ad-hoc tasks assigned by line managers

People & Talent

• Create a motivational and challenging environment for which is conducive to creativity and performance with client centricity in mind.
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.

Risk Management

• Enhance the control environment to minimise operational risk.
• Review operational risk reports and initiate and approve action plans. Follow-up on progress/action plans to address operational risks.
• Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked.
• Ensuring implementation of control standards, policies, and procedures Operational Risk Framework (ORF).
• Identify processing risks or inefficiencies and implement appropriate and effective changes.
• Effective management of respective risks including reporting high or very high rated risks based on Group materiality thresholds to the relevant Operational Risk Committees.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.

Review of Operations Risk through:

• Group Manuals and DOIs.
• Control Sample Testing.
• KRIs.
• KCS and Standard Models.

Governance

• Support Unit Head and Team members to implement group policies and procedures in the country.
• Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
• Establish and maintain rigor in monitoring performance against budgets.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group/Country, remaining within risk appetite.
• Ensure adequate oversight is given to acquisition and integration activities.
• Ensure a clear strategy is devised to achieve the fair dealing and fair accountability outcomes which are clearly communicated to all CDD Operations staff.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

• Compliance
• Branch
• Relationship Manager
• Employee Banking Business
• Client Acquisition & Relationships

Other Responsibilities

• Embed Here for good and Group’s brand and values.
• Perform other responsibilities assigned under Country, Business or Functional policies and procedures.

Our Ideal Candidate

• Bachelor’s degree with major in Business Administration, Finance, Accounting, Economics or related disciplines.
• Good communication, interpersonal and organization skills
• Able to timely manage multiple tasks
• Proficiency at both spoken and written English and Bangla
• Good knowledge of Microsoft Office.

Role Specific Technical Competencies

• Analytical ability
• Problem solving skills
• Interpersonal skills
• Functional skill of MS Excel
• Communication Skill
• Ability to work under pressure
• Attention to detail

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers