• Job Description

  Req#: 24000950

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  American Express is the leading payment card issuer for small businesses in the United States and supports business owners with products and services to assist them in running and growing their businesses. Global Commercial Services (GCS) is a core operating group of American Express, the Global leader in the Corporate Payments Solutions space, and subsequently continues to be an exciting and fast-growing business!

  GCS partners with small businesses and corporate clients to help them manage business expenses and make large purchases through proprietary payment solutions and expense management tools. GCS is committed to service and innovation and offers our commercial card members a wide range of differentiated solutions.

  The US Small and Mid-Size Enterprise ("SME") team of 1100+ Sales and Account Development professionals as well as a niche Underwriting Advisory team is responsible for acquisition, growth and retention of US companies up to $300M in annual revenues. By offering a suite of payment and lending products, American Express helps businesses of all sizes do more business, from everyday business spending, to travel, cross border payments and business financing.

  The Commercial Effectiveness & Governance Team is responsible for overseeing the overall quality and compliance within Global Commercial Services, US SME. The Analyst is responsible for providing “real time” guidance, management of key processes and enablement support to drive sales effectiveness for US SME. This position will be based in Phoenix, AZ or Atlanta, GA and reports directly to the Manager of Commercial Effectiveness & Governance. The scope of the role is comprised of:

  BST (Business Self Testing) Management:

  • Manage the Sales Misconduct process end-to-end including meeting internal SLA’s, sending out appropriate communications, documentation and alignment with business partners and colleagues
  • Distribute weekly BST status reporting and follow-up with partners where necessary to ensure timely action and complete documentation
  • Provide guidance to partners and drive adherence to applicable BST procedures
  • Collaborate with Operational Excellence partners to maintain accurate reporting and status of BST evaluations

  Communication:

  • Respond to inquiries related to compliance issues, including but not limited to, regulatory requirements, internal policies and procedures and ethical concerns
  • Draft and distribute key compliance communications to the appropriate audience
  • Collaborate with other business partners to ensure consistent and effective communication of compliance related information
  • Maintain accurate and detailed records of compliance inquiries and communications

  Process Improvement:

  • Weekly call listening sessions to proactively identify potential compliance concerns in real-time
  • Provide deeper analytics to identify and drive efficiencies and awareness
  • Lead projects to drive efficiencies and process improvements within the business
  • Collaborate with the Leadership Team on enhancements based upon trending compliance results
  • Work Location will be Phoenix, AZ or Atlanta, GA

  Minimum Qualifications:

  • Previous Operational Excellence, Compliance or Bank experience in regulatory, oversight and compliance-related functions
  • Strong communication skills – verbal, written, and presentations skills
  • Proactive in identifying potential issues and demonstrated ability to summarize issues and present informed solutions clearly and accurately
  • Experience managing projects including ability to adapt quickly to shifting priorities, multiple demands, ambiguity, and rapid change
  • Self-motivated, dependable, adaptable, and detail-oriented with a proven ability to work independently and within a team environment
  • High proficiency in Microsoft Office Suite including PowerPoint, Excel and Word
  • Understanding and appreciation of key customer relationships (internal and external)
  • Ability to act with diplomacy and integrity with handling of confidential and sensitive issues in an appropriate manner

  Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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