Employer Industry: Customer Service

Why Consider this Job Opportunity:
- Competitive pay with opportunities for bonuses
- Excellent benefits package including healthcare and retirement plans
- Room for career advancement and growth within the organization
- Flexibility to work remotely on designated days
- Supportive work environment with a focus on customer experience
- Opportunity to analyze data and make recommendations for process enhancements

What to Expect (Job Responsibilities):
- Provide expertise, investigation, coaching, and support to Customer Care representatives
- Resolve customer account issues and inquiries through the escalation process
- Analyze data and prepare reports to understand trends and performance
- Support performance indicators by assisting with overflow of inbound calls
- Formulate recommendations for business initiatives impacting Customer Care

What is Required (Qualifications):
- Post-secondary degree in a related field OR a combination of education and experience
- Minimum 5 years of experience with a strong focus on customer service
- Strong analytical and decision-making skills
- Excellent written and oral communication skills
- Proficiency in Microsoft Office Suite

How to Stand Out (Preferred Qualifications):
- Knowledge of current Customer Care processes and systems

#CustomerService #DataAnalysis #CareerGrowth #RemoteWork #Benefits

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