Employer Industry: Energy

Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary up to $80,000
- Comprehensive benefits package
- Supportive and collaborative work environment
- Flexibility to work remotely on Wednesdays and Fridays
- Chance to make a positive impact on customer experience

What to Expect (Job Responsibilities):
- Provide impeccable customer service and support to Customer Care agents and customers
- Analyze and resolve complex customer account issues
- Support employee training and performance indicators
- Formulate recommendations for business initiatives
- Conduct analyses and reporting to understand trends and performance

What is Required (Qualifications):
- Post-secondary degree in a related field or equivalent experience
- Minimum 5 years of experience in customer service
- Strong analytical and decision-making skills
- Proficiency in Microsoft Office Suite
- Excellent written and oral communication skills

How to Stand Out (Preferred Qualifications):
- Knowledge of current Customer Care processes and systems
- Experience working in a similar role in the energy industry

#EnergySector #CustomerExperience #CareerGrowth #CompetitivePay #RemoteWork

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.