• Job Description

  Req#: 24014533

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  Network Certification and Servicing is part of American Express Network Services and Operations within the Global Merchant Network Services. Network Certification and Servicing core focus is to ensure all Network participants (Issuers and Acquirers) can successfully transact with the American Express Network. To do this Network Certification and Servicing performs the following activities: customer readiness, vendor certification/management, performance metrics monitoring, financial reconciliation, POS certifications and various process improvement initiatives.

  This position is part of the Network Certification and Servicing Optimization team responsible for supporting, planning and execution of Proprietary Processors and Network Acquirers Point of Sale (POS) certification activities, development and support of certification test systems and management of 3rd party test tool providers. In this critical role the candidate will be focused on creation, maintaining, and enhancing test cases for our contactless and contact card products.

  Responsibilities:

  • Work closely with internal stakeholders (Global Network Services Technology, Solution Enablement & Distribution, Partner & Product Enablement, Global Merchant Services- Payment Vendor Relations) to ensure Level 2 new product capabilities
  • Maintain Contactless Level 2 Test Plans, prepare administrative guides and communications to stakeholders
  • Liaise with Test Tool vendor providers and external consultants to ensure Test Plans & other requirements meet Amex certification requirements
  • Manage Contactless Level 2 submissions, review reports and issue Letter of Accreditation to certified POS vendors
  • Development of certification test plans with external consultants to qualify test plans against qualification tools
  • Interact with 3rd party test tool vendors on weekly and monthly calls
  • Work towards incremental improvements for automating validation and reduction of manual audit of test cases
  • Second level support to POS vendors on queries and cases using Networkforce (Salesforce) tool

  Qualifications

  • Bachelor’s Degree or equivalent experience
  • Experience managing/interacting external vendors is a plus
  • Experience and Knowledge in tracking and projecting funding needs is a plus
  • Strong analytical skills and ability to exercise sound judgment in the development of Network certification tools and processes
  • Proven collaborative skills and experience influencing in a global, matrix environment.
  • Excellent verbal and written communication skills, including the ability to persuade a broad level of constituents at various levels
  • Ability to self-govern, to be flexible, to prioritize and manage time to meet tight program deadlines
  • Project and time management skills
  • Knowledge of the Point of Sale (POS) environment and brand certification processes would be a definite plus
  • Exposure or experience with EMV payments is preferred
  • Experience with Salesforce is preferred
  • Knowledge of end-to-end payment transaction process would be helpful

  Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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