• Job Description

  Req#: 23010237

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  Global Merchant & Network Services brings together American Express' merchant-and network-related businesses. This includes GMS, which manages the relationships with the millions of merchants around the world that accept American Express; Global Loyalty Coalition which includes the international PAYBACK rewards programs; and Global Network Services, which brings together Global Network Partnerships, Network Solutions & Operations, Accertify, InAuth and Prepaid.

  Within Global Strategy & Capabilities (GS&C), the Field Training & Enablement Americas team is responsible for understanding key business priorities and creating innovative learning and onboarding curriculum that includes sales skills, product, company and industry knowledge, and tools for the Global Merchant Services Field organizations. The Americas Director and team support the GMS Sales & Client Management (CLM) teams based in the United States, Canada, and Latin America and Caribbean regions.

  We continue evolving the training capability within this GS&C and this role provides the opportunity to be part of our journey to elevate the function. This is an excellent opportunity for an individual to gain deep understanding of the GMNS organization, develop and refine strategies and specific sales enablement & learning solutions while gaining exposure across GMNS Field leaders.

  The Analyst, Field Enablement for Merchant’s Salesforce platform will be a strategic partner and thought leader to the Americas Sales & Client Management organizations, responsible for executing on the enablement strategy to drive value to our stakeholders. This includes consulting with stakeholders about business priorities and needs, creating customized and value-add product effectiveness strategies, and leading enablement efforts that drive business growth, merchant experience and productivity. This is a great opportunity for an ambitious self-starter to gain deep understanding of the GMNS organization, develop and refine strategies, and generate expertise across MerchantForce tool.

  Responsibilities:

  • Support the Americas Manager and forge strategic relationships with regional stakeholders at all levels to build strong and trusting partnerships.
  • Consult with users to understand and improve user experience.
  • Maintain deep understanding of stakeholder’s day-to-day responsibilities, supporting capabilities, and customer needs (including development and management of user personas).
  • Develop and maintain stakeholder OKRs.
  • Execute field enablement strategy and trainings to support regional stakeholder teams in growing business and improving productivity.
  • Collaborate with product owners to influence product roadmap that enable business processes to support the customer lifecycle and meet GMNS goals.
  • Be the ‘voice’ of our product by managing all communication channels (i.e., newsletters, launch announcements, service alerts, etc).
  • Own knowledge management and collaboration tools leveraged by stakeholders.
  • Drive increased adoption and positive feedback of product.
  • Maintain expertise on product functionality as well as Salesforce platform releases.
  • Provide new initiatives based on Analytics on Salesforce platform’s usage and adoption.

  Qualifications:

  • Bachelor's degree preferred.
  • Minimum 1 year experience working with sales and/or client management teams.
  • Professional experience with CRM/Salesforce.com and/or Seismic required.
  • Strong Analytical bent of mind to be able to think through and convert information to insights.
  • Intermediate Excel skills preferred.
  • Ability to build relationships across various stakeholders and influence without authority on high visibility projects.
  • Excellent written and verbal communication skills with experience presenting innovative ideas to audiences of all levels.
  • Results-driven mindset with the ability to drive change management, navigate through ambiguity, and balance multiple priorities.
  • Keen attention to detail, high degree of accountability and integrity.
  • Passion for the customer and user experience.
  • Experience in creating and delivering training content for a product.

  Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site.

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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