City of San José
Analyst I/II - San Jose Fire Department (IT/BFP) - (Job Number: 2301269)
This job is now closed
Job Description
- Req#: 200444
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- Two doses of the monovalent Pfizer COVID-19 vaccine; or
- Two doses of the monovalent Moderna COVID-19 vaccine; or
- Two doses of the Novavax COVID-19 vaccine; or
- One dose of the Johnson & Johnson COVID-19 vaccine; or
- One dose of the bivalent Pfizer COVID-19 vaccine; or
- One dose of the bivalent Moderna COVID-19 vaccine.
- Analyst I is approximately $80,676.96 - $98,083.44 annually.
- Analyst II is approximately $88,058.88 - $107,016.00 annually.
- Prepare capacity planning forecasts based on roadmap initiatives, implementation plans, and support projections.
- Collaborate with Fire IT to effectively implement and annually update the Fire IT Master Plan and Roadmap, ensuring alignment with the current department and IT operational priorities and needs.
- Conduct regular steering committee meetings to make informed decisions and prioritize department and bureau specific interests and needs.
- Review and establish support standards and expectations for IT, taking into consideration the SJFD operational standards, roadmap initiatives, and identified initiatives over the next 5-year cycle.
- Develop charters and establish project management processes for IT projects within the department.
- Other duties as assigned.
- Manage the Compliance Engine Deficiency Reports by identifying required fire protection system maintenance and testing deficiencies, facilitating communication via email and phone with business owners and contractors, and scheduling compliance inspections with inspectors.
- Resolve data discrepancies between Compliance Engine Company reports and BFP facility databases.
- Evaluate survey trend analysis – create and manage external customer satisfaction surveys for BFP Development Services and Non-Development annual operational permit facilities.
- Manage and evaluate inspection completion records for State Mandated and other annually inspected facilities.
- Manage the creation and analysis of BFP bi-weekly, monthly, quarterly, and annual reports (Crystal reports, performance measures, workflow).
- Collaborate with the Bureau of Administrative Services budget liaison to assist with BFP budgetary analysis and implementation.
- Track and analyze development project hours and related costs of service.
- Analyst I: No experience is required.
- Analyst II: Two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in the budget, finance, grant administration, organizational analysis, general administration, or human resources.
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- IT Analyst I/II
- Bureau of Fire Prevention Analyst I/II
- Both
!*!The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, all-hazards fire department providing fire suppression and rescue services and protects approximately 200 square miles, Advanced Life Support and Basic Life Support services as well as specialized operations including Urban Search and Rescue, Aircraft Rescue Fire Fighting, and a Hazardous Incident Team with a Decontamination Unit. SJFD deploys resources from 34 fire stations, protecting areas within city limits and some unincorporated areas of Santa Clara County by contract. SJFD currently has 720 authorized sworn positions across nine ranks, offering many opportunities for career advancement.
!*!For additional information visit - https://www.sanjoseca.gov/your-government/departments-offices/fire-department
Per the City’s COVID-19 Mandatory Vaccination Policy, the City requires all new hires to provide proof of vaccination as a condition of employment absent an approved medical or religious exemption. Fully vaccinated means a person has received the following:
Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.
SJFD intends to use the candidate pool developed from this recruitment to fill two (2) exciting Analyst series opportunities in our department’s Information Technology (IT) and Bureau of Fire Prevention (BFP) divisions!
The salary ranges for Analyst positions are as follows:
This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates’ qualifications and experience.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Analyst I/II - Information Technology (IT):
The Fire Department’s Information Technology Team supports 33 fire stations and 2 field offices, ensure availability and reliability of their critical software/hardware systems. The individual hired into this job classification is responsible for analytical work in areas including, but not limited to, response times, business process evaluation, recruitment, and budget.
!*!This position offers an exciting opportunity for the selected candidate to play a pivotal role in Fire IT. The employee is expected to assume a lead role for analytical functions along within the application group. A high level of independence and job expertise are vital. The employee in this position should be able to identify problems, research solutions, and provide recommendations with minimal guidance or supervision.
Key responsibilities of this position include:
Tasks assigned to the position necessitate an ability to maintain confidential information essential to the IT Division. Outstanding customer service skills, both on the phone and in person, are required as the duties include working with staff from Fire IT and other Fire Department divisions, other City employees, as well as members of the public. Strong skills in Microsoft Office programs, including Outlook, Word, Excel (including Pivot Tables), and using the internet for business communications and research are required. A high level of independence and job expertise are vital. The employee in this position should be able to identify problems, research solutions, and provide recommendations with minimal guidance or supervision.
Analyst I/II - Bureau of Fire Prevention (BFP):
Key responsibilities of this position include:
Minimum Qualifications:
Education: A Bachelor's Degree from an accredited college or university.
Experience:
Acceptable Substitution: Experience as a Staff Specialist with the City of San José may be substituted for the education requirement on a year-for-year basis.
!*!Licenses or Certificates: Possession of a valid driver’s license is highly desirable.
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
Competencies:
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.
Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally, and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Computer Skills – Experienced with business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, MS Excel, Amanda, Project Docs, and records management software.
Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.
Customer Service – Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using a professional demeanor.
Problem-Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of the problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.
Selection Process:
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
1. Which position are you applying for?
2. Please describe the components and importance of good customer service; then, briefly describe your work-related Customer Service experience. Include an example of a situation where you provided good customer service.
3. Do you have experience reaching solutions to complex issues when the solution was not clear? Please describe the way you reached the solution or compromise. What method(s) or process(es) did you use and how did you balance differing options before reaching the solution or compromise?
4. For the Fire IT Analyst position, how would you approach aligning IT projects with the department's operational priorities, ensuring effective capacity planning based on roadmap initiatives, collaborating with Fire IT on the Master Plan, and establishing support standards, all while managing steering committee decisions and adapting to unexpected duties?
5. The BFP Analyst position works with multiple disciplines including BFP-wide performance reporting, customer survey creation and analysis, and participating in cost and revenue oversight, please provide your experience in creating and managing operational performance reports, surveys, and budgetary revenue/cost reporting.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Vaishali Vashistha at vaishali.vashistha@sanjoseca.gov
The application deadline is 11:59 PM on Tuesday, August 29, 2023. Please allow adequate time to complete the application and submit it before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.
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