The J.M. Smucker Company
Analyst, IS Business Analysis
This job is now closed
Job Description
- Req#: 113947
Support relationships between business areas and ITP department including:
Participates in Work Review Meetings with business partners and performs support duties based on prioritization.
Partners with IS and business SMEs to understand existing processes and applications.
Work on various project deliverables including but not limited to:
Assists in the definition of business requirements based on translation of business needs and gaps collaboratively with the SME leading to Functional Design.
Assists in creation of deliverables such as business process flows, what is changing, business requirements, functional designs, test plans, test scripts, cutover plans, and key learnings.
Assists in the review of functional designs in collaboration with development teams.
Highlights process changes and provides input on potential impact on organization and/or roles.
Assists with the design, construction, and execution of test cases/business scenarios.
Follows established best practices regarding audit and security controls.
Assists with application support through incident triage and addressing business support needs. Collaborates with third party vendors and escalates to senior resources where needed.
Utilizes existing Standard Operating Procedures (SOPs) and updates documentation regularly.
Assists with root cause identification, documentation and remediation activities for incidents and enhancements.
As a BA COE member, works to build a fundamental awareness and understanding of business analysis skills and knowledge.
Relevant technical and business work experience (inclusive of academic and internship roles)
Experience as a participant on information services related project activities, particularly business process and solution design, testing and/or implementation/support.
Experience creating business process models, UI specifications and/or change management documents, such as user training/instructions and communications.
Experience with Data Governance concepts.
High personal standards of integrity.
Embraces a customer service mindset.
Effective spoken and written communication skills.
Strong problem solving or troubleshooting skills.
Prior experience (including academic and internship roles) with Consumer Packaged Goods industry, Sales, Marketing, Demand Planning, Sales & Operations Planning, Supply Chain, Logistics, Foodservice or Information Services
Your Opportunity as the Analyst, Information Services – Away From Home
Member of the Sales & Marketing Operations and Enterprise Analytics team supporting the Away From Home business. Acting under direct guidance, serves as part of the liaison team between the Business and Information Services (IS) for project and solution support activities. Learns and applies methods to translate needs and requirements related to business process and systems from a business perspective into a form that can be understood and acted on by internal and external teams tasked with building solutions that enable and enhance business capabilities. This includes assisting with application support through incident triage, addressing business support needs, and regularly updating and executing Standard Operating Procedures (SOPs).
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid – onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
Additional skills and experience that we think would make someone successful in this role (not required):
Learn more about working at Smucker:
Follow us on LinkedIn®
#LI-Hybrid
About the company
The J M Smucker Company, also known as Smucker and Smucker's, is an American manufacturer of jam, peanut butter, jelly, fruit syrups, beverages, shortening, ice cream toppings, oils, and other products in North America.
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