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Job Description
- Req#: R028229
Learning and supporting: SD-WAN, multi-cloud connectivity, enterprise routing/switching, Wi-Fi/BLE, and remote access
Implementing: Solutions from Ciena, VeloCloud, Zscaler, Aruba, Juniper, Palo Alto, and Fortinet; cloud networking across Azure, AWS, OCI
Supporting: Troubleshooting, on-call rotation, RCA, vendor escalations
Automating: Network tasks via Terraform, Ansible
Documenting: Using SharePoint and JIRA
2–5 years of hands-on experience in IT network infrastructure
Strong working knowledge of routing, switching, Wi-Fi, or firewalls
Proficiency in troubleshooting and supporting network/security technologies
Experience with automation tools like Terraform or Ansible
Engineering degree in computer science or related field, or equivalent experience
Self-motivated, adaptable, and reliable with strong communication and collaboration skills
Willingness to participate in a 24x7 on-call support rotation
Certifications (Cisco, Juniper, Aruba)
Experience with cloud platforms (Azure, AWS, OCI)
Exposure to SD-WAN, cloud-based security (Zscaler, cloud firewalls)
Familiarity with enterprise Wi-Fi/BLE and remote access technologies
Growth mindset and openness to feedback and continuous learning
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
What will you do at Ciena?
As part of the Global Network Services Team, you will help design, implement, support, and automate secure, high-performance network solutions that power Ciena’s global operations. You'll work closely with IT, security, and application teams to enable seamless connectivity and productivity for employees and customers. Your responsibilities will include:
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
About the company
Ciena Corporation is an American telecommunications networking equipment and software services supplier based in Hanover, Maryland.
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