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Job Description
- Req#: JR-911075
- Administrative support role to handle tasks that gather service data
- This position will be responsible for the Event, Incident, Change and Problem management processes
- Will be required to define and/or implement Incident, Change and Problem Management processes
- Ensure overall process compliance by reviewing the process workflow, review of Change Requests (CRs), periodic review of Problem Management tickets and identify improvement opportunities
- Guide cross-functional users to ensure they understand Change Management process and comply with the same
- Assemble and produce service reports and any other tasks as assigned
- Handle ad-hoc requests for Service status or one-time information retrieval/reports
- Manage & maintain service reporting communication distribution lists
- Expert knowledge of ITIL framework best practices, primarily Incident Management & Change Management
- Knowledge of the Problem Management process with RCA, maintaining, updating the KEDB & communication with all the concerned stakeholders
- Experience with Change Management process - review & validate CRs, arrange & lead CAB meetings, handover of approved CRs to Release Management process and perform Post Implementation Review
- Good team player since this position will be required to liaise with different teams in India & US
- Excellent communications skills with ability to communicate effectively & clearly with higher management
- Expert knowledge of MS Excel and PowerPoint
- Familiarity with Service Desk platforms (i.e. JIRA, Remedy, Service Now etc.
- Bachelor’s degree in an IT related field
- 3-6 years of experience in IT Service Management role within an ITIL environment (preferred)
- Experience working on JIRA/Confluence
Your Future Evolves Here
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.
Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.
We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
What You’ll Be Doing:
Position summary
We are looking for bright and energetic individuals to be part of the IT Production Operations Team & work as Analyst IT Service Management
Essential functions
Key competencies/skill/success factors:
Qualification and Experience:
Required
Big plus
Mandatory Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
About the company
Evolent partners with payers and providers to dramatically reduce the total cost of care, improve clinical quality and simplify administration.
Notice
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