• Job Description

  Req#: R231100065
  Support Analyst
  The Support Analyst job coordinates with the analysis of business and information needs in order to design optimal systems solutions. Working under limited supervision for routine situations, this job supports the design system solutions that are appropriate for business needs and consistent with the overall design of the organization's information systems architecture.
  
  Key Responsibilities and Duties

  • Documents business needs, conducts requirement gathering, and defines scope and objectives of each project.
  • Reviews recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
  • Assists with the translation of business requirements into application requirements, and works with all members of the team to communicate the changes to the application successfully.
  • Maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

  Educational Requirements

  • Vocational and/or Technical Education Preferred

  Work Experience

  • 3+ Years Required; 5+ Years Preferred

  Physical Requirements

  • Physical Requirements: Sedentary Work

  
  Career Level
  4IC
  

  Job Description

  Specialist - Prod Support - IN
  Professionals in this job family work on supporting, troubleshooting, deploying and developing application. They work across the complete application stack and are responsible for end-to-end observability, availability, reliability and capacity for the application.
  
  
  Key Responsibilities and Duties

  • They interact with business and external users, application development, Cybersecurity and infrastructure teams to ensure application(s) are delivering intended business demand and expectations.
  • The job also requires understanding and execution of DR/HA/Cloud resiliency.
  • Professionals in this job family may require to develop tooling to improve efficiency and fix & enhance applications.

  Educational Requirements

  • University (Degree) Preferred

  Work Experience

  • 3+ Years Required; 5+ Years Preferred

  Physical Requirements

  • Physical Requirements: Sedentary Work

  
  Career Level
  7IC

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  Company Overview

  TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

  
  Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

  We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

  Accessibility Support

  TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

  If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

  Phone: (800) 842-2755

  Email: accessibility.support@tiaa.org

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• About the company

  The Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmenta...

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