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Job Description
- Req#: 1564834BR
No. of Positions
1
Job Description (Posting).
: Managing deskside services for end user support. (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.
Qualification
B-Tech
Employee Group
Business Line FT
City
Paris
Entity
INFRA
Auto req ID
1564834BR
Expected Date of Closure
20-Jul-2025
Reporting Manager Designation
CONSULTANT
Skill (Primary)
DWP-FSS-Desk Side Services
About the company
HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India.
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