• Job Description

  Req#: R2510585

  Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

  Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.

  Job Details

  Responsibilities:

  • Perform assigned quality reviews of program and/or patient files through call monitoring, case file reviews, etc. to determine if case was processed according to a program’s Standard Operating Procedures (SOPs).

  • Analyze quality review results in order to identify trends and areas for improvement.

  • Provide feedback to quality management team on results of reviews and monitoring, including trends and opportunities for improvement.

  • Support assigned programs in addressing areas for improvement (e.g., corrective and preventive actions and measures).

  • Lead call monitoring calibration sessions with peers, management, clients, etc. to ensure consistency of scoring.

  • Participate in best practice sharing and learning sessions with other Quality Analysts and Quality Subject Matter Experts.

  • Advocate for quality improvement activities across assigned programs.

  • Support quality training and coaching sessions, including developing training material, in order to improve quality.

  • Provide quality support to assigned programs.

  • Perform other related duties, as assigned.

  Requirements:

  Requires broad training in areas such as business administration, health care, quality or similar fields generally obtained through completion of a four year Bachelor's degree program or equivalent combination of experience and education. High school diploma or GED minimally required. Bachelors’ degree preferred. Two (2) + years reimbursement, billing, coding, and/or project based research experience working as a reimbursement counselor or customer service representative preferred.

  Minimum Skills Required:

  • Strong understanding of reimbursement, patient assistance and benefit verification programs

  • Self-motivated and ability to work independently

  • Positive attitude

  • Attention to detail

  • Highly accountable

  • Good listener

  • Ability to manage multiple tasks and to prioritize by importance

  • Ability to take direction

  • Strong time management skills

  • Strong communication skills; both oral and written

  • Strong interpersonal skills

  • Strong problem solving skills

  • Good analytical skills and interest in further development of analytic skills

  • Knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new technologies/interfaces

  Salary Ranges:

  €2,069- €2,955 gross per month

  What Cencora offers

  We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

  Full time

  Gross Salary Range (Monthly)

  Affiliated Companies:

  Affiliated Companies: World Courier (Lithuania) UAB

• About the company

  AmerisourceBergen Corporation is an American drug wholesale company that was formed by the merger of Bergen Brunswig and AmeriSource in 2001.

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