• Job Description

  Req#: 512993

  Job Summary:

  As a remote Analyst specializing in Research and Quality Assurance, you play a vital role in ensuring adherence to compliance standards within the Short-Term Rental monitoring and identification process. Your responsibilities encompass a diverse array of tasks, including conducting advanced research, collaborating with colleagues across various departments, validating research workflows, and delivering quality assurance for the junior research team.

  Duties and Responsibilities:

  • Utilize social media, public records, and skip tracing techniques to identify STR operators.
  • Collect and archive screenshots of evidence supporting the identification process.
  • Enter findings accurately into a web-based editing tool.
  • Maintain high standards of accuracy and detail throughout the research process.
  • Accept feedback from the Quality Assurance (QA) department and implement corrective actions as needed.
  • Perform any additional duties assigned by management.
  • Review the work of Research Analysts to ensure accuracy and adherence to standards.
  • Provide feedback and guidance to Research Analysts through communication channels like Skype, Slack, or in-person meetings.
  • Collaborate with management to implement corrective actions and improvements.
  • Perform any other duties related to quality assurance as assigned

  Education and Experience:

  • High computer literacy skills required, especially Google Maps and Google Street View
  • Online mapping, GIS data, social media searching, database searching and matching skills highly preferred
  • Secondary-school degree or diploma preferred
  • Highly detail oriented
  • Ability to work independently through remote communications
  • Other language experience is nice to have

  Knowledge, Skills and Abilities:

  • Exceptional interpersonal and communication skills, with the ability to engage effectively with a diverse clientele.
  • Strong focus on accuracy, especially in data entry and document management.
  • Proficiency in managing and maintaining records and databases.
  • Proficient in adjusting to evolving procedures, guidelines, and shifting customer needs.
  • Proficient in MS Word, Excel, and Outlook.
  • Capable of effectively resolving routine situations with guidance from supervisors or based on provided written or verbal instructions
  • Proficiency in computer literacy, especially in Google Maps and Google Street View.
  • Experience with online mapping, GIS data, social media searching, and database searching.
  • Strong attention to detail and ability to maintain accuracy in work.
  • Ability to work independently and effectively through remote communication.
  • Knowledge of additional languages is advantageous.

  Work Environment:

  • The role involves remote work. Initially, there will be four days of on-site training followed by one day of remote work during probation. After probation, the arrangement will days remote
  • The role involves remote collaboration with the research team and occasional in-person meetings for feedback and training sessions

  Physical Demands:

  • Constantly operates a computer
  • The person in this position frequently communicates via Microsoft teams and emails

  Avenu Summary:

  Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

  Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

• About the company

  Strengthening government operations and fostering community trust.

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