• Job Description

  Req#: R231100046
  India IT User Support
  Coordinates and administers access to computer and network resources; ensures sound security access controls.
  
  Key Responsibilities and Duties

  • Maintaining systems and access control lists to protect data from unauthorized users; identifying, reporting, and resolving common security violations.
  • Maintaining and distributing documentation and information on security-related practices through functioning as a team.
  • Providing technical support and troubleshooting when security or access problems occur.
  • Monitoring all procedures and audit logs to ensure that security is being maintained on all network devices.

  Educational Requirements

  • University (Degree) Preferred

  Work Experience

  • No Experience Required

  Physical Requirements

  • Physical Requirements: Sedentary Work

  
  Career Level
  5IC
  

  Role: Analyst

  Job Description:

  - Execute a daily comprehensive checklist to ensure the optimal functionality and stability of the entire VC infrastructure.
  - Provide active support during video conferencing events, guaranteeing the smooth delivery of services and troubleshooting issues as they arise.
  - Take a proactive approach to monitor the VC infrastructure, addressing potential issues before they escalate.
  - Coordinate with vendors to ensure infrastructure maintenance and upkeep, while fostering positive vendor relationships.
  - Manage the inventory of VC equipment, ensuring proper availability and functionality.
  - Track issues from identification to resolution, maintaining a systematic approach and ensuring timely closures.
  - Generate and maintain various reports detailing VC infrastructure performance and issue resolution.
  - Preference for candidates with prior experience in the BFSI (Banking, Financial Services, and Insurance) sector, leveraging insights into industry-specific needs and practices.

  Job Requirements:

  - Domain experience of 3 to 5 years is required

  - Hands on experience on Zoom. Poly and Monitoring is a must

  - Certifications in collaboration space are added plus

  - Demonstrated experience and understanding of video conferencing systems, infrastructure, and related technologies.
  - Proficiency in issue tracking, resolution, and generating reports to track performance metrics.
  - Strong coordination and vendor management skills, ensuring the reliability and maintenance of VC infrastructure.
  - Excellent communication and teamwork capabilities to coordinate effectively within a diverse team and interact with vendors.
  - Prior experience in the BFSI industry is highly preferred

  Related Skills

  Agile Methodology, Analytical Skills, Automation, Cloud Platforms, Configuration Management, Data Management, Infrastructure Deployment, Infrastructure Support, IT Infrastructure, Network Administration/Maintenance, Problem Solving, Programming, Project Management, Relationship Management, Technology Systems

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  Company Overview

  TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

  
  Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

  We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

  Accessibility Support

  TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

  If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

  Phone: (800) 842-2755

  Email: accessibility.support@tiaa.org

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• About the company

  The Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmenta...

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