• Job Description

  Req#: R0226787

  Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
  
  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

  Position Summary

  CVS Health, Inc., a Fortune 6 company, has an exciting opportunity for an Analytics Advisor. This role is responsible for connecting and using complex datasets to produce data driven analysis in response to inquiries from Senior leadership. You will also be responsible for building the datasets that serve as the foundation for our reporting, so a strong working knowledge of SQL and relational data structure is critical. You will also analyze end-to-end call flow to both proactively and reactively identify issues and opportunities for call efficiency and streamlining.

  There is also a process improvement component to this role, you will pursue and support various automation and process improvement activities to develop stronger capability within the department and a more efficient use of resources. You will have a high degree of visibility with a direct line of communication to Executive leadership. You will often be relied upon to influence the actions of Executive and Senior leadership by making data-driven recommendations, so being able to effectively communicate complex data and analysis is critical to this role.

  
  This is a work from home opportunity from any location within the United States.

  
  Required Qualifications

  • 5 years of experience working with SQL and relational databases.

  • 5 years of experience producing in depth data-driven analysis with large datasets

  • 5 years of experience using advanced Excel features (pivot tables, embedded queries, macros, etc.)

  • 3 years of experience in a call center environment with working knowledge of standard metrics such as ASA, ABN, TSF, AHT, Occupancy, and Shrinkage

  
  Preferred Qualifications

  • 5 years of experience in conducting data-driven process improvement exercises with a working knowledge of DMAIC and Six Sigma best practices

  • 5 years of experience communicating complex data analysis to senior leadership

  • Six Sigma Green Belt or higher

  Education
  Bachelor’s degree or equivalent work experience

  Pay Range

  The typical pay range for this role is:

  $54,300.00 - $139,200.00

  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
  
  In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
  
  For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

  We anticipate the application window for this opening will close on: 05/03/2024

• About the company

  At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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