• Job Description

  Req#: R12970

  Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

  Position Summary – Analytics S r . Associate , Tooling Focus
  Join the Product Operations team that drives standardization, accelerates delivery, and improves outcomes for more than 260 scrum teams and over 10,000 customers , advancing athenahealth’s vision of a thriving healthcare ecosystem. Product Operations is modernizing the way R&D works by weaving together best-in-class tooling, reliable data pipelines, agile best practices, and generative-AI. As a Senior Associate, you will immerse yourself in day-to-day pain points, liaise with internal technology partners to shape, test, and roll out enhancements, and own business requirements end-to-end. Your focus is to validate every change and ensure each release delivers measurable gains in productivity, data quality, and agile maturity for stakeholders. This office-first hybrid role includes <>

  Essential Functions (Duties and Responsibilities):

  40% - Product Management Productivity Requirements Gathering

  • Partner directly with Product Operations leadership & R&D stakeholders to surface tooling pain points, reporting gaps, and automation opportunities.

  • Facilitate stand-ups, backlog refinements, retrospectives, and other agile ceremonies, reinforcing best practices and highlighting data-driven improvements.

  • Convert stakeholder feedback into clear user stories, acceptance criteria, and test plans for delivery by internal technology partners; maintain a prioritized, living backlog.

  • Coordinate demonstrations, user-acceptance testing, and post-release reviews to ensure enhancements meet agreed-upon business outcomes.

  • Communicate upcoming tooling and AI capabilities in clear, business-focused language, ensuring Product Division employees understand value and change management.

  40% - Scale Product Operations Analytics Based Projects

  • Work in partnership with Product Operations Analytics leadership to refine, scale and automate analytics pipelines powered by OpenAI, Azure OpenAI, Claude, or Gemini; auto-generate analyses, stakeholder summaries, and enriched metadata with zero manual touch

  • Track accuracy, response time, and cost per insight; roll out incremental, data-driven improvements that keep raising quality while controlling spend

  • Deliver proactive insights throughout the product development lifecycle to product management stakeholders .

  20% - Process Improvement and Knowledge Sharing

  • Stay on top of emerging athenahealth Enterprise Technology capabilities, experimenting early and socializing wins across the team.

  • Build quick-start guides, lunch-and-learn decks, and short video demos to drive end user adoption and business outcomes for all new tools.

  • Draft detailed proposals that show how AI automations or data-model tweaks will save time and improve accuracy; present findings to leadership for buy-in.

  Core competencies

  Leveraging athenahealth’s success profile, you will demonstrate :

  Pragmatic Problem Solving

  Focuses effort on the highest-impact work; balances speed and rigor when diagnosing tooling, data, or process issues; involves the right partners and tests solutions against real-world scenarios.

  Project & Stakeholder Management

  Plans and drives 3–4-month initiatives from discovery through rollout; aligns Product Operations and technology teams on scope and priorities; delivers clear communications, manages risks, and measures outcomes.

  Growth Mindset & Resourcefulness

  Quickly learns new platforms, AI capabilities, and agile techniques; repurposes existing assets before building anew; openly shares knowledge and continuously iterates to raise quality, speed, and value delivered.

  Knowledge & Skills:

  • Excellent communicator, thoughtful team player, highly adaptive, and a strong sense of personal integrity

  • Strong grasp of Scrum and Kanban, including coaching teams, facilitating ceremonies, and tracking agile metrics

  • Familiar with work-management and collaboration platforms such as Jira, Confluence, and git repositories, and able to write clear configuration and automation requirements

  • Proficient in SQL, ideally Snowflake, and comfortable building dashboards in Power BI or Tableau

  • Experience using Python or JavaScript to prototype automations, perform data-quality checks, and integrate APIs

  • Working knowledge of large language models, prompt engineering, and approaches for evaluating accuracy, bias, and safety

  • Clear communicator who can translate technical details into plain-language training materials and documentation

  • Skilled at designing and interpreting A/B tests, defining success metrics, and iterating quickly based on data

  • Proven ability to build relationships across Product Operations, data teams, and IT, influencing priorities without formal authority

  • Bias toward action, curiosity, and self-directed learning.

  Education & Experience

  • Bachelor's degree in information systems , Computer Science, Data Analytics, or a related field

  • 3- 5 years of professional experience in tooling enablement, DevOps coordination, analytics, or similar roles within a software-development environment

  • At least 2 years working with agile teams, including coaching or facilitation of Scrum or Kanban ceremonies

  • Practical experience partnering with central IT or platform teams to enhance work-management and collaboration tooling

  • 1 or more years applying natural language processing or large language models in a business context

  • Demonstrated proficiency in SQL and business-intelligence platforms, with a track record of building stakeholder-facing dashboards

  • Relevant certifications such as Certified Scrum Master, Atlassian certifications, or Snowflake certifications are a plus

  The impact you will see

  • Reduce manual administrative effort for Product Operations teams by 25% – 40% through well-targeted automations.

  • Speed up decision cycles by replacing one-off slide decks with standardized, self-serve dashboards that refresh automatically.

  • Increase leadership’s confidence in data by delivering transparent lineage, automated quality checks, and clear narrative explanations.

  • Streamline tool ecosystems such as Jira, Workday, and Snowflake so teams can focus on building outstanding products instead of managing fields and forms.

  About athenahealth

  Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

  Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

  Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

  What we can do for you:

  Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

  We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

  In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

  Learn more about our culture and benefits here: athenahealth.com/careers

  https://www.athenahealth.com/careers/equal-opportunity

• About the company

  athenahealth, Inc. is a private American company that provides network-enabled services for healthcare and point-of-care mobile apps in the United States.

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