• Job Description

  Req#: 5018442

  Do you have enough self-confidence to be the first face a pet owner sees in our facility? If you do, you will be comfortable working with dogs and cats and communicating with their owners. The ability to deal with a diverse population is a must. From answering calls, managing inquiries, to talking with citizens regarding everything about lost and found, injured and healthy, dogs, cats and other critters, our Office Assistant is a naturally fast-paced individual who effectively multitasks and communicates with a high degree of professionalism and has a strong work ethic.

  
  

  • Greet, communicate effectively with, and actively assist patrons.
  • Receive and respond to a variety of emergency and non-emergency, animal related calls for service, information, and complaints.
  • Screen and respond to inquiries and complaints, provide information on policies and procedures, and transfer to other staff, as appropriate.
  • Operate a multi-line telephone console and process and enter complaint information into a computer-aided animal control dispatch system; determine the level of priority and assign calls for service to Animal Control Officers and other staff.
  • Perform administrative support work such as word processing, creating spreadsheets, data entry/retrieval, and functions that may require interpretation, judgment and determining appropriate processes to be used.
  • Reviews forms, data, and other documents and information to ensure accuracy and conformance to established procedures and/or policies.
  • Maintains shelter activity calendar for the use of conference rooms and scheduled functions.
  • Collect, process, and record financial information and transactions for fees collected.
  • Handle animals during intake, including but not limited to transporting animals from confinement space to alternate confinement space and providing vaccinations.
  • Promote a caring attitude toward all animals and treat animals humanely and with compassion, regardless of circumstances, including those that are sick, injured, feral, or aggressive.
  • Demonstrates MPHD’s core values of Professionalism, Respect, Integrity, Dedication, and Equality (P.R.I.D.E.) when interacting with the public and employees of the Metropolitan Government.
  • Support and participate in departmental response to disaster and emergency events.
    
    

  • High school diploma required.

  • Requires 2 years of related administrative support experience or an equivalent combination of education and experience.
    

  Candidates with accreditations earned in a foreign institute are encouraged to apply, however at the present time MPHD is not sponsoring individuals through any of the US Government’s employment-based immigration programs.

  Vaccinations

  Must receive pre-exposure rabies vaccinations.

  
  

  Working Environment/Physical Demands :

  Medium to heavy work that involves walking, standing, bending, stooping, lifting, and exerting up to 50 pounds of force on a regular and reoccurring basis, including restraint of animals of varying size, age, and physical condition.

  Must use protective clothing or gear.

  May risk exposure to toxic and caustic chemicals, and animals/wildlife, including exposure to animal bites, scratches, and diseases such as Rabies, Ringworm, Lyme disease and Zoonosis.
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

• About the company

  Davidson County is a county in the US state of Tennessee.

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