• Job Description

  Req#: R67062

  APAC HR Shared Services Manager

  Do you like collaborating across multiple countries for high quality delivery for customers?

  Would you like to manage a diverse portfolio of HR shared service functions?

  About our Team

  HR Shared Services is a centralized hub of HR administrative and operational duties that are characterized by employee self-service and automation through leveraging technology, and multi-tiered levels of service and service responses.

  About the Role

  The APAC SSC Manager role, reporting to the Head of Global HR Shared Services, will lead a team of SSC advisors, providing centralized HR SSC services across the APAC region, supporting India, Australia/New Zealand, Southeast Asia, Greater China, and North Asia, to enable efficiency, standardization, and cost optimization.

  Responsibilities

  • Develop a vision and strategy for the APAC HR Shared Services function aligned to business priorities. Ability to connect operational objectives with strategic business goals.
  • Oversee the day-to-day operations of the APAC HR Shared Services Center including HR administration, tier 1 employee advice, simple policy interpretation etc. across multiple countries within the APAC region.
  • Optimize regional processes and policies to maximize automation and self-service options.
  • Partner with the HR Platforms team to implement global technologies and tools to enhance the service delivery, ensuring alignment and consistency at a global level, in collaboration with other regional SSC Managers & the Global Head of HR Shared Services.
  • Establish and monitor key performance indicators and service level agreements for the APAC HR Shared Services team to drive efficiency and effectiveness, ensuring consistency and standards of service.
  • Build a customer service and solutions-oriented culture that operates within the APAC region.
  • Partner with the APAC HR business partnering function across the APAC region to understand their needs and determine how HR Shared Services can support them, navigating country-specific requirements.
  • Build trusted relationships and manage key stakeholders at all levels in the APAC HR function.
  • Monitor the regional budget, costs, and resources required to deliver quality service within the APAC region, identifying opportunities to reduce costs through process and technology improvements.
  • Keep up-to-date with trends and best practices in HR shared services and related technologies, continually enhancing the function's capabilities and service quality.
  • Promote a culture of continuous improvement, demonstrating agility to changing business conditions, resources, and technologies inside a complex global organization.

  Requirements

  • Bachelor’s degree in business administration, HR or related field, MBA preferred.
  • 7+ years of progressive APAC HR experience, including 2+ years in a leadership role managing HR services or shared services team across multiple countries.
  • Experience working in a matrixed HR function environment.
  • Expert knowledge of HR technologies and driving digitization of shared services functions
  • Deep experience with data analytics, reporting and performance measurement (SLAs & KPIs)
  • Excellent relationship management and strategic planning skills
  • Strong business acumen with ability to link HR to business objectives.
  • Excellent communication and interpersonal skills
  • Experience implementing process excellence frameworks (Lean, Six Sigma, etc)
  • A solution-focused approach to ensure queries from the business and other HR tiers are addressed in time.

  Work in a way that works for you.

  We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

  · Working remotely from home and at our office in a hybrid working style.

  · Working flexible hours - flexing the times you work in the day in discussion with your manager.

  Working with us

  We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

  At RELX, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  · Group Health Insurance Policy (covering self and family)

  · Group Life insurance/accident policy

  · Generous long-service awards

  · New Baby gift

  · Subsidized food provided (applies to India- Chennai)

  · Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazette Public Holiday and Maternity/Paternity Leave

  · Free Transport provided to and from the office (applies to India-Chennai)

  Working for you

  About Us

  A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At RELX, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

  Join Us

  PURPOSEFUL WORK
  When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
  GROWING EVERY DAY
  Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
  COLLEAGUES WHO CARE
  You will be part of the RELX family. We will support your well-being and provide the flexibility you need to thrive at work and home.
  Together, we create possibilities.
  Join us

  LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

  Please read our Candidate Privacy Policy.

• About the company

  RELX is a British multinational information and analytics company headquartered in London, England.

Notice