Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

This position will be based on-site at our Port Saint Lucie, Florida location.

Responsibilities

Your Responsibilities

• App Development Support Experts will respond to questions, issues and concerns from developers in regards to actions taken on submitted apps

• Innovative ways to respond to varying questions, issues, and concerns.

• Connect with developers via email/chat to resolve their questions or concerns

• Calmly attempt to resolve and de-escalate any issues

• Take complex issues and simplify them to create succinct summaries over email, chat, bugs and hangout to clearly communicate with App Developers.

• Research with High Attention to detail.

• Expert level communication demonstrating advanced comprehension. Proofread and review documents to be suitable for publication.

• Review, maintain and curate data.

• Multitask and make complex decisions

• Master the Play Store’s policies and exhibit empathy with App Developers (end-customer)

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• This position will be based onsite at our Port St. Lucie, FL site. Must be able to work 100% on site.

• BA/BS degree or 2 years relevant work experience

• Experience in written communication with strong analytical, troubleshooting and problem solving skills

• Knowledgeable or experience regarding Google Developer Platforms (Play Store, Chrome Web Store, etc)

• Experience with Google Suite

• Familiarity/understanding of technical concepts and terminology (APIs, APK, ARM, Bootloader, Doze, Fragmentation, NFC, etc, etc)

• Ability to manage multiple competing priorities in a fast paced, constantly changing environment involving complex issues and policies

• Must successfully pass the skills assessment and all follow up interviews and testing

• Over 18 years of age

• Documented eligiblity to work in the U.S.

• Ability to type 25 wpm

• Comfort with desktop computer systems

What We Prefer

• Consistent work history
• Excellence in Oral & Written communication skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer