• Job Description

  Req#: 9fe42270-1541-42a4-b372-6e6982e9ab25

  Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

  
  

  Our core values:

  Integrity – We do what’s right, even when no one is looking.

  Improvement – We do it well. Then we do it better.

  Caring – We put ourselves in others’ shoes.

  Authenticity – We like people, not pretense.

  Determination – We kick down walls.

  
  

  We have everything except you

  Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment.

  You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s

  values.

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  As a Service Technician, you will:

  • Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration).
  • Recommend and order required parts for effective repairs.
  • Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards.
  • Maintain a clean and organized vehicle and work environment.
  • Provide professional and courteous service at all customer touchpoints.
  • Use service manuals and bulletins to perform accurate diagnostics.
  • Communicate repair findings clearly to customers and escalate concerns as needed.
  • Follow all health and safety standards and maintain equipment in safe working conditions.
  • Support junior apprentices and actively engage in training opportunities.

  
  

  To be successful in this role you should have:

  • A Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC.
  • A certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable.
  • A Valid Class 5 Driver’s License with a clean abstract.
  • “C” Gas Ticket issued by Technical Safety BC (required for gas appliance repair).
  • CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT).
  • A minimum of 3 years’ experience servicing major appliance brands.
  • A proven mechanical aptitude and troubleshooting abilities.
  • Experience with sealed system repairs (refrigeration units) is an asset.
  • Exceptional communication, time management, and interpersonal skills.
  • Detail-oriented with a customer-first attitude.

  
  

  Why join Trail:

  • Extended Health Benefits
  • Merit Performance
  • Generous employee discounts
  • Gym membership discount
  • Professional Development Programs
  • Employee Recognition Program
  • Company events
  • Paid Volunteer

  
  

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  $22 - $28 an hour

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  We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

  
  

  
  

• About the company

  Trail Appliances offers Western Canada’s largest selection of home & kitchen #appliances including refrigerators, ranges, dishwashers, clothes washers and more.

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