• Job Description

  Req#: APPLI006796

  JOB PURPOSE:
  

  Review, analyze, and evaluate the company’s internal support platforms, relevant data and information, and user needs to improve business processes.

  KEY FUNCTIONS:
  

  • Collaborate with key stakeholders as appropriate to gather requirements and analyze business processes and functions for the company’s platforms in your assigned functional area.
  • Perform test case development and assist developers with adequate testing of the systems.
  • Gather, prioritize, manage and maintain a backlog of future system changes and requests. Supply highest priority requests (user stories) to IT for sprint planning within an agile system development environment.
  • Communicate all changes to the systems to key stakeholders.
  • Be involved as a team member for projects working under the direction of leadership.
  • Create and produce ad-hoc reports for end users and other stakeholders.
  • Optimize reporting capabilities within the systems and manage system integration with billing and other key support systems.
  • Keep up-to-date on industry best practices and educate stakeholders on trends.
  • Assist IT with the functional design and appropriate documentation of system processes.
  • Collaborate with Training when needed to identify training needs or enhancements.
  • Participate in team efforts to support customer satisfaction and team goals.
  • Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
  • Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
  • Maintain regular attendance as required by your position.

  ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :
  

  • Effectively communicate with other departments to handle escalating issues in a timely manner.
  • Support the mission, vision and values of Midco.
  • Collaborate effectively with internal and external customers to ensure exceptional service.
  • Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
  • Remove obstacles for team members. Encourage creative solutions.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
  • Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
  • Demonstrate business acumen by using data to drive decisions and actions.
  • Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
  • Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
  • Possess strong problem solving and decision-making skills while using good judgment.
  • Actively follow Midco policies and procedures.
  • Perform other duties as assigned.

  EXPERIENCE AND EDUCATION:

  • One to two years of work experience in a role that working with Microsoft Office, including Excel, Access, PowerPoint, and Word.
  • Knowledge and understanding of functional areas, supplemented by experience in related roles is preferred.
  • An associate’s degree in a related field or equivalent experience preferred.
  • Strong analytical and problem-solving abilities.
  • Basic understanding of computer systems and applications.
  • Solid communication and collaboration skills, coupled with the ability to advance and enhance skill set.
  • Must have an understanding of agile system development.

  WORK ENVIRONMENT, PHYSICAL & MENTAL DEMANDS:

  • Flexibility to adjust to new technologies, processes, and business needs.
  • Organizational skills to manage multiple tasks and projects simultaneously.
  • Capable to focusing on understanding and meeting the needs of end-users.
  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may occasionally lift and/or carry loads of up to 30 lbs.
  • The noise level in the work environment is moderate to loud.
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

  ABOUT MIDCO:

  Midco:

  • Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
  • Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
  • Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

  Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

  • Free Midco internet & TV
  • Great opportunities to get involved in volunteerism
  • Generous 401(k) match and paid time away from work programs
  • And many more

  Visit Midco.com/Careers to learn about employment opportunities and apply today.

  Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Midco is a regional cable provider, providing a triple play service of Cable television, Internet and telephone service for both North Dakota and South Dakota, along with much of Minnesota, and several communities in Kansas and Wisconsin.

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