• Job Description

  Req#: REF42387G

  Company Description

  Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

  Job Description

  General Summary

  Under limited supervision the Application & Compliance Analyst’s responsibilities encompass two major areas: 1) responsible for assisting the management and staff of Patient Financial Services as well as other Revenue Cycle partners in the selection, development, implementation and the effective/efficient use of the Revenue Cycle application systems, and 2) responsible for the preparation, implementation, and evaluation of educational programs for user training in all areas performing in the patient registration system. Maintains current Revenue Cycle applications by analyzing processes, researching issues, identifying solutions and other opportunities, and implementing changes to the application systems. Works directly with management and staff for the purpose of analyzing request changes, performs maintenance to the application systems, and develops Patient Access training goals and objectives. Maintains responsibility for training and continuing education of Patient Access staff on operational policies and procedures, third party requirements and regulatory compliance changes. Develops and maintains training materials and updates as necessary. Responsible for developing, implementing, and maintaining a quality assurance program for the purpose of monitoring the accuracy of patient registration system transactions. Manages the daily operations and quality assurance/training personnel. Performs periodic quality and accuracy reviews of staff performance to identify individual retraining needs as well as departmental training opportunities. Provides user support by functioning as the liaison between Patient Registration and other departments for questions, problem solving, coordinating interdepartmental projects, etc. Supports the Patient Access Director by identifying and addressing operational issues based on report reviews and feedback from patients, physician office staff, physicians, and other Baltimore Washington Medical Center (BWMC) colleagues. Maintains excellent competencies in the registration policies and procedures per departmental guidelines.

  Mission

  The mission of Baltimore Washington Medical Center is to provide the highest quality healthcare services to the communities we serve.

  Reporting Relationships

  Reports to the Patient Financial Services Director

  Qualifications

  Education:

  High School diploma or equivalent requires. Prefer B.S. Degree in Computer Science, Information Systems or equivalent combination of education and experience.

  Experience:

  Knowledge of McKesson STAR application is required. Minimum of five years of responsible healthcare experience, three of which are in Patient Access and/or Patient Accounting in a hospital setting, required. At least 2 years of hands on experience with applications systems including table and profile set-up and maintenance. At least three years experience in healthcare related teaching and quality assurance. Thorough knowledge of compliance requirements, third party payer requirements and audit procedures and processes, quality control, performance improvement, and computer system required. Current CPAT or CPAM certification is preferred.

  Skill and Abilities:

  Thorough knowledge of data process in general, and application system in particular, as acquired through formal training and work experience. Must possess analytical ability to solve complex problems associated with the set-up and use of the application systems. Strong interpersonal skills and the ability to work as part of a team. Strong verbal and written communications skills. Demonstrates ability to work independently and set priorities. Must possess strong organizational skills and ability to execute training delivery.

  Additional Information

  All your information will be kept confidential according to EEO guidelines.

  Compensation

  • Pay Range: $33.4-$50.13
  • Other Compensation (if applicable):
  • Review the 2025-2026 UMMS Benefits Guide

  Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.

• About the company

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