• Job Description

  Req#: 43849

  • Job ID: 43849
  • Job Category: Information & Technology
  • Division & Section: Legal Services, Legal Administration
  • Work Location: Metro Hall, 55 John Street (Hybrid)
  • Job Type & Duration: Full-Time, Permanent Vacancy
  • Hourly Rate and Wage Grade: $43.58 - $47.75
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 1
  • Posting Period: 15-Feb-2024 to 01-Mar-2024

  
  Major Responsibilities:

  • Schedules workload and sets priorities.
  • Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues and problems in assigned areas.
  • Liaises and coordinates with internal and external groups on resolution of problems.
  • Recommends preventative solutions to mitigate recurrence of similar problems.
  • Develops and recommends improvements to current environment, policies and processes.
  • Acquires and disposes of hardware and software.
  • Configures network and server-related hardware and software.
  • Monitors and maintains access and security of data and infrastructure.
  • Configuration of server hardware and software.
  • Advises desktop configuration management teams on hardware and software technologies and deployment alternatives.
  • Advises network management teams on hardware and software technologies, connectivity and backup and recovery alternatives.
  • Advises security management and control teams on security related technologies and access control alternatives.
  • Performs capacity planning.
  • Prepares training material for coaching clients.
  • Provides training to clients in use of technology.
  • Prepares statistics and drafts summary reports.
  • Prepares documentation to facilitate transfer of knowledge.
  • Supports the centralized management of access control.
  • Installs and rolls out application, hardware and/or software and takes inventory of such assets.
  • Travels to off-site locations.

  Key Qualifications:
  Your application must describe your qualifications as they relate to:

  1. Post-secondary degree/diploma in computer science, information technology or related discipline, or an equivalent combination of education and/or experience.
  2. Extensive experience in a client support function, including desk-side and telephone support for high-profile clients and dealing with vendors and business stakeholders.
  3. Considerable experience supporting business applications and hardware such as Windows 10/Windows 11, Microsoft Office 365, Adobe, Cisco phones, Android and iOS wireless devices, multi-functional printers, etc.
  4. Experience using litigation support and e-discovery software, e.g. Summation.
  5. Experience providing technical support in areas relating to the operation of various wireless, mobile and remote access technology e.g. WiFi, VPN remote access, etc.
  6. Must possess and be able to maintain a valid Ontario Class "G" Driver's License and access to a properly insured vehicle.

  You must also have:

  • Excellent organizational, conceptual, analytical, problem solving and multi-tasking skills with the ability to set priorities, co-ordinate a diverse workload and meet tight deadlines.
  • Excellent interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation and reports on problems and to deal effectively with staff at all levels within the organization.
  • Proven commitment to delivering superior customer service, performance quality and continuous improvement.
  • Proven ability to diagnose, troubleshoot, and resolve desktop software, hardware, network connection, printer, mobile device and web application problems.
  • Advanced knowledge of a variety of software packages including Microsoft Office Suite (i.e.Word, Excel, Access, Outlook) and desktop applications.
  • Demonstrated ability to work effectively within a dynamic team setting and/or project environment.
  • Ability to lift/move equipment/boxes up to 40lbs.
  • Ability to report to various work sites.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

  
  NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

  City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

  Equity, Diversity and Inclusion

  The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

  
  Accommodation

  The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

• About the company

  Toronto (/təˈrɒntoʊ/, locally /ˈtrɒnoʊ, -nə/) is the capital city of the Canadian province of Ontario.

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