• Job Description

  Req#: 213055
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  Customer Disruption Officer

  Luton

  With over 90 million passengers flying every year, 150 airports serviced and nearly 1,000 routes - occasionally things don’t go to plan. When that happens, our Customer Disruption team are relied upon to use their talents to ensure that our customers can continue their onward journey as quickly and efficiently as possible.

  Working within our friendly and fast paced Network Control Team, you’ll find solutions for customers who have been affected by disruption. Liaising with ground handling teams, and other teams within our integrated control centre, you’ll ensure that customers' travel, accommodation and welfare needs are met. You'll also be helping crew with any last minute changes to their hotel or transport bookings.

  Alongside that, you’ll use our systems to notify customers of disruption and will be giving our legal and customer service teams the information they need to manage customer claims, and be able to inform them of their entitlements.

  In this role you’ll find a different challenge every day. You’ll get to use your problem solving abilities and approachable and calm demeanour to make a personal impact. And as well as the satisfaction of keeping our customers moving, you’ll receive excellent benefits including staff travel discounts and a bonus scheme.

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  What you need to do the role

  First and foremost, you need to have an understanding of airline / airport operations or experience in customer disruption handling, whether that’s been gained in a ground crew, cabin crew or similar role.

  You’ll definitely need to be cool under pressure, with the ability to make informed decisions against a background of competing demands and short deadlines. Be someone with excellent interpersonal skills – a team player with excellent communications skills who can help to solve problems in a safe, responsible and process driven way. You’ll also need to be competent in the use of PC’s and Microsoft Office suite.

  What you’ll get in return

  > Competitive base salary
  > Up to 20% bonus
  > 26 days holiday
  > BAYE, SAYE & Performance share schemes
  > 5% pension
  > Life Assurance
  > Flexible benefits package
  > Excellent staff travel benefits

  Location & Hours of Work

  This full-time role will be based in Luton, and will be an average of fourteen shifts per 28 days, the shifts will be 12 hours shifts, comprised of dayshifts and night shifts.

  About easyJet

  At easyJet our aim is to make low cost travel easy – connecting people to what they value with Europe’s best airline network, great value fares, and friendly service.

  It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

  Apply

  Complete your application on our careers site.

  We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.

  #LI-DL1

• About the company

  EasyJet plc is a British multinational low-cost airline group headquartered at London Luton Airport.

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