• Job Description

  Req#: 24018065

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:
  This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

  Responsibilities:

  • Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
  • Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
  • Performs all responsibilities of team members from applicable teams
  • Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
  • Participates and helps with resource interviews and onboarding processes
  • Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
  • Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

  Skills:

  • Collaboration
  • Influence
  • Production Support
  • Risk Management
  • Solution Design
  • Analytical Thinking
  • Architecture
  • Innovative Thinking
  • Result Orientation
  • Stakeholder Management
  • Adaptability
  • Automation
  • DevOps Practices
  • Project Management
  • Solution Delivery Process

  Minimum Education Requirement: Null

  LOB Specific Job Description

  Position Summary

  Application Management is related to the Application Infrastructure Technology (AIT) for registered applications (AppHq) used within the bank. These applications have a lifecycle and requirements that must be maintained to ensure compliance with Policies and Standards enforced by the bank.

  Typically, the Application Manager is accountable for end to end compliance, the roadmap and the technology utilized by the application and in this case is normally the Product Manager. Within EET, there is a centralized team aligned to the product and engineering teams who support and maintain the compliance through the various systems, processes and tollgates related to the operation and roadmap for the AIT’s.

  Maintaining this compliance is very much about managing the risk and process for both the day to day operations and any change that requires a tollgate approval. This role is about monitoring deliverables identified in the Risk Integration and Support Environment (RISE), maintaining accuracy of AppHq, ensuring GIS Security requirements are current, maintaining documentation to support approval processes and raising risk artifacts directly aligned to the AIT.

  Day to day activities

  • Application Management through maintenance of AppHq. Working with the product managers to ensure AIT is accurately maintained in AppHq.
  • RISE deliverables managed and closed effectively and on time.
  • GIS Continuous Monitoring tools reporting and tracking of patching and security requirements associated with the AIT. Impact assessment and analysis of GIS Continuous monitoring metrics that may result in consequence for the AIT.
  • Documentation coordination and management for the AIT which may be required to support approvals and tollgates. Document creation will be the responsibility of the Product Management and Engineering teams.
  • Co-ordination of audit and reg assessments associated with the AITs. Working with Risk Managers and the Technical Risk Officers where specific actions are identified with the AIT’s.
  • Support development of any related Policies, Standards and Baselines related to the AITs.
  • Creation of Exception Requests (GIS ERP) and Risk Cases (RISE SIAI) required to support risk process in relation to the AITs. Ownership of risks and mitigation plans for specific AITs.
  • Weekly report and escalation of AIT’s metrics for RISE and GIS CM.

  Primary Skill

  • Jira

  Required Skills

  • Strong Knowledge Base of Application Management Standards.
  • Good understanding of the bank's Application Management policies, standards, processes, and systems.
  • Good understanding of Risk frameworks.
  • Excellent action management and prioritization to ensure deadlines are not missed.
  • Excellent written and verbal communication skills as well as technical, process and reporting skills.
  • Strong analytical skills and use of tools (excel) to report and track vulnerabilities and impact.
  • Process definition, creation and optimization based on AIT requirements.
  • For each AIT aligned area, a basic understanding of the technologies and architectures is a requirement.

  Desired Skills

  • IT security principles and requirements with good understanding of, and measuring possible threats and vulnerabilities. Identifying options for mitigation and controls (technology and processes) to reduce or remove risks.
  • Up to date with the latest bank policies, standards and security baselines.
  • Working knowledge of IT risks and ability to interact with a broad cross-section of personnel to explain and enforce controls to manage and mitigate identified risks.

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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