What success looks like in this role:

High-Level Description: Position will be a Subject Matter expert on Application Packaging. Job includes classification, discovery and packaging applications which can be deployed via Systems Management tools. Custom scripting would be an added advantage. End to end understanding of request / Release management process.

Responsibilities and Accountabilities:

• Should be a Subject Matter Expert in Application Packaging, Application Virtualization and Applications Assessment technologies and be ready to present or lead discussions on these technologies.
• Very good knowledge in MSI packaging with Flexera Admin Studio
• Very good knowledge in scripting with PowerShell
• Good knowledge with App Deployment Toolkit
• Lead and drive any major escalations to a successful closure.
• Lead automation initiatives
• Should have a thorough understanding of all the KPIs and SLAs. Should be able to derive and calculate KPIs.
• Provide Level 3 support to client’s Service Desk and Level 2 engineers as needed.
• Should take part in account transitions, ensure all the right processes are applied and followed and a clearly defined and documented RACI matrix is in place.
• Should be able to work with the Solution Architects on new proposals and provide improvements and suggestions to the solutions.

Necessary skills:

• Strong understanding of ITIL, specific to Change & Release management
• Ability and willingness to take direction from team Lead, SDM and Client Executives
• Ability to work in a team environment
• Able to adapt to a changing technical environment
• Ability to coach other members of team in their area of expertise
• Ability to communicate clearly with all team members and end-users
• Ability to work with a sense of urgency
• Customer facing presentation and consulting skills
• Strong knowledge of Microsoft PowerShell

Certifications:

Flexera Admin studio Certification Preferred

#LI-UG1

You will be successful in this role if you have:

• University degree or equivalent education and experience • Minimum of 3 years relevant experienceProficient in one of the technologies relating to enterprise systems, networks, backup, storage, cloud or a customer proprietary, COTS, or Unisys application. •Have specific certifications on the respective domain, platform or application. •Ability to support multiple clients/ technologies as part of shared support delivery. •Must be client focused, display interpersonal skills and be an effective team member. •Ability to train and develop staff and/or client.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.