Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Application Support Engineer

What does a great an Application Support Engineer do at Fiserv?

You will have an opportunity to work in a critical tier 2 support role in Fiserv payments organization, supporting multiple applications in Java and Microsoft technologies. You will be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues.

What you will do:

• Triage and resolve client requests and incidents
• Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, Dynatrace etc
• Analyze code and participate in root cause analysis.
• Participate in on-call rotation
• Work closely with product development teams to review operational readiness of production changes
• Work in a team environment as well as independently resolve issues with minimal supervision

What you will need to have:

• Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement
• Minimum of 5 years of experience with Tier-2 technical support on Java or .Net based applications at large organizations in high demanding environment
• Will consider development experience in Java or Microsoft technologies (C#, .Net), as long as you’re willing to work in a support role
• Strong experience supporting websites, webservices and windows based applications
• Basic understanding of Java or .Net technologies
• Experience with multi-tier architecture applications
• Strong troubleshooting and problem-solving skills to identify and resolve application issues
• Basic understanding of network concepts

What would be nice to have:

• Strong Knowledge of Webservices like SOAP and REST
• Experience with Service Now for Incident, Case, Problem and Change Management
• Familiarity with monitoring tools like Splunk, Dynatrace
• Experience creating tools for automating middleware maintenance
• Experience with cloud technologies like AWS, Azure, PCF

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.