• Job Description

  Req#: 210558446

  DESCRIPTION:

  Duties: Drive incident and problem resolution for aligned lines of business (LOB), providing end-to-end resolution to ensure complete resolution within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement them in production in order to minimize the impact on customers and/or downstream. Engage and partner with application development teams and various platform owners across different LOBs and interface with product owners, executives, and senior management on root cause analysis (RCA) and remediation actions. Facilitate logging, monitoring, intelligent alerting, and self-healing. Facilitate high availability, disaster recovery, sustained resiliency, and chaos engineering. Monitor day-to-day issues, including daily health checks of applications and processes, working closely with end users, development staff, and infrastructure teams to prioritize, resolve, and/or mitigate outages. Monitor production activities and processes to ensure timely and effective reporting, tracking, follow-up, and communication of problems to internal and external clients, technical resources, and executives. Ensure information controls, backups, and recovery strategies are in place across all environments. Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring. Identify, coordinate, and implement initiatives, projects, and activities that create efficiencies and optimize technical processing. Evaluate risks and solutions before taking action to provide a timely resolution.

  
  QUALIFICATIONS:

  Minimum education and experience required: Bachelor's degree in Computer Science, Computer Engineering, or related field of study plus 7 years of experience in the job offered or as Application Support, IT Consultant, or related occupation. The employer will alternatively accept a Master's degree in Computer Science, Computer Engineering, or related field of study plus 5 years of experience in the job offered or as Application Support, IT Consultant, or related occupation.

  Skills Required: Requires experience in the following: Production Support and Engineering; Public Cloud- based applications including AWS; monitoring and operating Grafana; Elastic Search; Kibana; Observability tools including Splunk, and Dynatrace; Disaster Recovery planning and test execution; supporting mission-critical platforms and applications in financial services industry, Digital banking and Wealth management; application monitoring including monitoring software performance in terms of service-level agreements (SLAs), service-level indicators (SLIs), and service-level objectives (SLOs); automation for reliability improvement including reducing manual toil and human touchpoints through automation and controlled checks for monitoring; observability including detecting problems in production proactively in production before they become bigger through various signals and creating monitoring dashboards.

  Job Location: 575 Washington Blvd Jersey City, NJ, 07310. Telecommuting permitted up to 40% of the week.

  Full-Time. Salary: $145,000 - $190,000 per year.

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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