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Application Support Specialist - Remote (US/PR)
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Job Description
- Req#: jPqRkrMuWLIh
Employer Industry: Real Estate Technology
Why consider this job opportunity:
- High autonomy and clear ownership over your work
- Flexible time off to maintain work-life balance
- Opportunity for professional development and learning
- Potential for growth into customer relations, product management, or technical roles
- Engaging and collaborative team culture
What to Expect (Job Responsibilities):
- Own the customer support queue during designated hours, either from 6:00 AM to 2:00 PM Pacific or 10:00 AM to 6:00 PM Pacific
- Triage, investigate, and resolve issues related to the web app, data pipelines, and partner integrations
- Update system configurations and administer customer accounts with accuracy
- Write clear and friendly updates and incident summaries for customers and stakeholders
- Create and enhance support and system documentation while identifying patterns for process improvements
What is Required (Qualifications):
- Excellent written communication skills and a calm, methodical approach to complex situations
- Strong troubleshooting skills with the ability to learn unfamiliar systems quickly
- Continuous improvement mindset and commitment to documentation
- Ability to work collaboratively within a team and maintain open communication
- Located near Seattle or San Francisco for occasional in-person meetings
How to Stand Out (Preferred Qualifications):
- Experience in real estate lending, collateral valuation, or appraisal workflows
- Prior experience in customer support, technical support, analytics, or software engineering
- Familiarity with SaaS admin tools, ticketing systems, and basic scripting or SQL
#RealEstateTech #CustomerSuccess #JobOpportunity #ProfessionalDevelopment #FlexibleWork
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