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Job Description
- Req#: 180989
- Demonstrate expertise in supported application(s) within the Ecommerce Technology Solutions portfolio.
- Coordinate intake, evaluation, and triage of issues, ensuring prompt resolution through collaboration with relevant teams/vendors.
- Identify root causes of issues and engage additional support as needed to address underlying problems.
- Maintain accurate system and process documentation, updating as necessary with incident resolutions.
- Support backlog prioritization and keep teams informed of product backlog status, incidents, and project updates.
- Serve as a liaison between vendors, users, and technology solutions teams, facilitating effective communication and issue resolution.
- Participate in all phases of the development life cycle, ensuring adherence to standards, patterns, and reference models.
- Identify opportunities for process automation and innovative business operations leveraging application features.
- Support continuous improvement initiatives by sharing leading practices and providing advisory support.
- Identify and communicate potential application risks, contributing to effective issue prevention and risk mitigation efforts.
- Bachelor's degree in Business, Computer Science, or a related field.
- Proven experience in application development support and delivery.
- Extensive experience in technical support, including triaging issues, assigning them to the appropriate personnel, and ensuring timely resolution.
- Demonstrated ability to work with outsourced service providers and effectively manage vendors.
- Experience in the retail and/or Ecommerce industry is highly preferred.
- The candidate will be expected to work with peers in other provinces in the development, development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada
- Competitive Benefits Package, including health and dental coverage, life, short-term and long-term disability insurance, tailored to meet your needs.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Paid Vacation.
Requisition ID: 180989
Career Group: Corporate Office Careers
Job Category: Technology Solutions - SS & E-commerce
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario; Alberta; British Columbia; Nova Scotia; Québec
City: Mississauga, Calgary, Vancouver, Stellarton, Montreal
Location: Tahoe Office, Bureau de Montréal-Nord, Calgary Office, Foord St. Office, Vancouver Office
Postal Code:
Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
We are looking for an Application System Analyst to join our team. This new role involves coordinating the intake, evaluation, and triage of technical issues within our Ecommerce Technology Solutions Team Portfolio. As an Application System Analyst, you will demonstrate an in-depth understanding of the applications within our portfolio, maintaining expertise to translate product needs into enhancements or fixes.
Here’s where you’ll be focusing:
What you have to offer:
#LI-Hybrid #LI-LM1
The salary range for this position in [British Columbia] is [$60,666K - $83,000K per year]. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
While all responses are appreciated only those being considered for interviews will be acknowledged.
We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.
About the company
Sobeys Inc. is the second largest food retailer in Canada, with over 1,500 stores operating across Canada under a variety of banners.