This is a 24/7 support team that supports applications in the outpatient and post-acute settings. Previous knowledge of how networking, servers, and PC applications all function together for an easier transition.

Remote within Wisconsin- Must be able to travel to Advocate Midwest locations.

Major Responsibilities:

• Assists with testing and implementing system and application software installations and upgrades. Participates in change management/control. Assists with workstation and server administration.
• Performs data backups and assists with recoveries. Assists with execution of capacity monitoring processes. Assists with disk space management and license management.
• Assists with execution and monitoring of quality assurance processes. Quality assurance ensures proper system operation, optimum performance and freedom from defects.
• Participates in on-call rotation. Assists with problem resolution and solves routine problems. Assists with vendor problem and issue resolution.
• Codes, tests, debugs, documents, and maintains routine application support software such as utility programs, macros, subroutines, and control modules. Makes routine modifications to purchased applications to fit specialized needs and configurations.
• Supports and assists with the installation of routine clinical device or other ancillary device integration solutions.
• Assists with assembling and documenting technical requirements of computer systems to meet business requirements.
• Assists with design of application support software such as utility programs, macros, subroutines, and control modules from detailed specifications.
• Communicates with project coordinators in order to keep them informed with regard to project status and potential problem areas. Assists with evaluating client requests to determine impact and effort required.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Associate's Degree in Computer Science or related field.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Basic knowledge of hardware and software as used in the clinical and/or business setting.
• Ability to translate user requirements into system specifications.
• Average organizational and analytical skills.
• Average problem and issue resolution skills.
• Average written and oral communication skills.
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.

Physical Requirements and Working Conditions:

10% travel within Advocate Midwest locations- IL/WI

• Generally exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.