Accenture
Application Tech Support Practitioner
This job is now closed
Job Description
- Req#: ATCI-4311882-S1673626
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor Degree
Summary: As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: - Provide service desk voice support, interfacing with clients to accurately define and resolve issues. - Manage service desk operations, ensuring world-class system performance. - Utilize deep product knowledge to interpret and design resolutions for client issues. - Collaborate with cross-functional teams to ensure quality and exceptional communication. - Stay updated with the latest advancements in service desk management and cloud technology. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management - Good To Have Skills: Cloud Technology - Strong understanding of service desk operations and client issue resolution. - Experience with cross-functional collaboration and exceptional communication. - Solid grasp of cloud technology advancements and their impact on service desk management. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful service desk solutions. - This position is based at our Gurugram office. Bachelor DegreeEqual Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About the company
Accenture plc is an Irish-domiciled multinational company that provides consulting and processing services.
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