About Us

Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

As a Zuora Developer, you will be responsible for implementing and optimizing Zuora's subscription management platform for our business. Your expertise in Zuora's suite of applications, combined with your strong development background and understanding of subscription billing and revenue recognition processes, will enable you to provide valuable insights and solutions to our clients.

• Support day-to-day coordination of operational activities.
• Collaborate with our business partners to gather requirements and understand their business processes related to subscription management, billing, and revenue recognition.
• Design and configure Zuora applications to meet business requirements, including product catalog setup, pricing, subscription creation, billing rules and workflows.
• Heavy involvement in implementation projects, ensuring timely and successful delivery of Zuora solutions.
• Conduct system testing, troubleshoot issues, and provide resolution or workarounds.
• Develop and train users/ other support teams on Zuora functionality and best practices.
• Assist with data migration and integration efforts, including defining data mapping and validation rules.
• Provide ongoing support and maintenance of Zuora applications, including addressing user inquiries and resolving system-related issues.
• Stay up to date with the latest Zuora product releases, features, and enhancements and evaluate their applicability to client environments.
• Identify opportunities for process improvement and recommend solutions to optimize clients' subscription management processes.
• Collaborate with cross-functional teams, including sales, finance, and IT, to ensure alignment and successful implementation of Zuora solutions.
• Building and maintaining Zuora relevant documentation.
• Other duties and responsibilities as directed.

• Essentials
• 4+ years of Zuora development experience or a similar role using C#.net/Java and willing to cross train into Zuora
• Experience in developing features for enterprise level applications.
• Experience in working under a structured project management framework
• Very fast learner – able to assimilate new technical skills/systems in a very short time
• Ability to deliver work to schedule (capable to self-manage workload and priority effectively)
• Ability to work in a cross-functional team environment.
• Excellent problem-solving skills
• Effective communication with different types of audience
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients and internal teams.

• Strong understanding of Zuora's suite of applications
• In-depth knowledge of subscription billing, revenue recognition, and financial processes.
• Proficiency in configuring and customizing Zuora applications, including product catalog setup, pricing, billing rules, and workflows.
• Familiarity with subscription business models and related metrics (MRR, ARR, churn, etc.).
• Experience with data migration and integration using APIs and third-party tools.
• Zuora certifications (e.g., Zuora Certified Administrator, Zuora Revenue Professional) are a plus.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.