Sutherland
Applications Processing Associate- Full Time/ Temporary
This job is now closed
Job Description
- Req#: REF20255G
- Key data from application images into applicable system.
- Accurately processes applications and determine eligibility by reviewing documentation and accurate calculations when applicable in accordance with established guidelines.
- Reviews appeals and provides determination resolution.
- Research suspended/on-hold application errors.
- Initiate external contact by telephone to customers for clarification on application information.
- Follow-up with second call if necessary.
- Identify and report any suspected fraudulent activity or red flags within application and ensure each are appropriately addressed prior to final approval.
- Special projects as assigned by management.
Company Description
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Specialist, Customer Resolution will serve as a key interface and provide customer care to Parents/Students/Providers. This position is responsible for scholarship application processing, including the determination of applicant eligibility in accordance with scholarship guidelines.
Job Description
Qualifications
Minimum of 4 CXC subjects.
Ability to type 30+ words per minute.
Ability to process a minimum of 50 units per day. Microsoft Windows and Internet-based applications experience required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.
About the company
Sutherland is a business process transformation company that rethinks & rebuilds business processes for the digital age. Learn more here.
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