• Job Description

  Req#: 32579001236

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  Job ID: 2506091
  
  Location: ANAHEIM, CA, US
  
  Date Posted: 2025-05-27
  
  Category: Information Technology
  
  Subcategory: Technical Svcs
  
  Schedule: Full-time
  
  Shift: Day Job
  
  Travel: No
  
  Minimum Clearance Required: None
  
  Clearance Level Must Be Able to Obtain: None
  
  Potential for Remote Work: No
  
  Description
  
  SAIC has an opening for an Applications Technical Support Analyst in Anaheim, CA. Primary responsibility is for the support of city's suite of applications in providing day-to-day operational support which include maintenance activities of business applications such as upgrade initiatives, technical support of reports and interfaces, user support and software vendor coordination.
  
  Responsibilities and Duties:
  
  

  • Maintain the various business applications including application upgrade, patch maintenance and other related maintenance activities. Gather business requirements and document specifications for development of application, reports and interfaces.
  • Provide production support for business applications, technical environments and interfacing systems by assisting or interacting with peers and users in troubleshooting issues, change implementation and support maintenance. Prioritize and assign target completion dates for fixes and change orders in concurrence with application users and team members.
  • Work with various SAIC Account groups such as the Network Team, Hosting Team and Workplace Services Team in delivering quality and timely services/deliverables. Coordinate with city staff, applications and software vendors in terms of business applications support, incidents and issue resolution.
  • Follow through on project implementation, production issues and customer inquiries to ensure resolution and proper root-cause analysis in order to provide quality and timely service delivery.
  • Able to support the city's 24x7 business operations and be available onsite during the city's business hours.
    
    

  Qualifications
  
  Required Education and Experience:
  
  

  • Bachelors and two (2) years or more related experience. An additional four (4) years may be substituted in lieu of a Bachelors. College degree preferably in the fields of Computer Science or Computer Engineering.
    
    

  Required Skills:
  
  

  • Must have experience acting as a support contact in dealing with client and vendor requests.
  • Must have working experience in providing production support for business applications or maintaining business applications including troubleshooting and resolving application related issues or incidents.
  • Must have experience in applications support, version upgrades and system implementation.
  • Must have working experience or knowledge in maintaining reports using any third-party reporting or Business Intelligence tools.
  • Must have good problem solving, troubleshooting and issue resolution, organization and planning skills.\
  • Must have working experience or knowledge with relational databases such as Oracle and/or MS SQL Server.
  • Must have experience using SQL, PL/SQL or any other equivalent versions.
  • Must have the ability to multi-task and provide off-hours support for production related business applications issues/incidents and/or technical environment support.
  • Must have excellent verbal communications, interpersonal skills and technical writing/documentation skills.
  • College degree preferably in the fields of Computer Science or Computer Engineering.
    
    

  Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
  
  SAIC accepts applications on an ongoing basis and there is no deadline.
  
  Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
  
  SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

  Seniority level

  • Seniority level

    Entry level

  Employment type

  • Employment type

    Full-time

  Job function

  • Job function

    Information Technology

  • Industries

    Software Development

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