• Job Description

  Req#: C9349-24-1143?language=en&page=13&sort=publicationDateDesc

  Job summary

  Would you like to be part of a progressive department that's leading the way in modernised booking and reporting systems? Do you have a good standard of education with experience of customer relations work? Are you a great team player with strong organisational skills and the ability to work unsupervised and take responsibility for your own workload, often to tight deadlines? Then the Radiology team would like to hear from you.Radiology is a milestone in the patient pathway and, as technologies continue to improve and demand increases, the Trust's Radiology department is becoming one of the busiest and most exciting areas of the hospital to work. Join us as an Appointment Booking Coordinator/Receptionist and you could soon be part of a dedicated booking and reception service team that's focused on reducing patient's waits and providing a seamless, high quality service.

  Main duties of the job

  You will be customer focused and calm under pressure, you will have good verbal and written communication skills and be able to cope with a changing/evolving environment and work systems. Computer literacy is also important, although training will be provided on our Radiology Information system (CRIS), as well as other Trust applications.The radiology department is a 24/7 service therefore the successful candidate will be expected to work some evenings (not nights) and weekends on a rota basis for which enhanced payments will be made along with time off in lieu.

  About us

  MFT is England's largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

  Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

  We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.

  We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

  At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

  Date posted

  08 March 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £22,816 to £24,336 a year per annum (pro rata)

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  349-CSS-6043052*

  Job locations

  Manchester Royal Infirmary

  Manchester

  M13 9WL

  
  

  Job description

  Job responsibilities

  To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

  Diversity Matters

  MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

  Were looking forward to hearing from you!

  Job description

  Job responsibilities

  To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

  Diversity Matters

  MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

  Were looking forward to hearing from you!

  Person Specification

  Experience

  Essential

  • Customer service experience gained through face to face contact and telephone

  Desirable

  • Administrative experience in clinical/hospital setting within last 2 years

  Qualifications

  Essential

  • Maths and English GCSE or equivalent qualifaction and experience

  Skills and Knowledge

  Essential

  • Awareness of Data Protection and patient confidentiality

  Desirable

  • Knowledge of HIVE

  Skills and Knowldedge

  Essential

  • Knowldedge of any hospital administration systems

  Desirable

  • Knowledge of medical/radiology terminology

  Ability

  Essential

  • Ability to engage effectively in dialogue with individuals at all levels

  Desirable

  • Ability to work to deadlines

  Ability

  Essential

  • Ability to work flexibly according to the needs of the service including weekends and bank holidays

  Desirable

  • Ability to induct and train new staff

  Skills and Knowledge

  Essential

  • An appreciation of its infrastructure and partner organissations

  Person Specification

  Experience

  Essential

  • Customer service experience gained through face to face contact and telephone

  Desirable

  • Administrative experience in clinical/hospital setting within last 2 years

  Qualifications

  Essential

  • Maths and English GCSE or equivalent qualifaction and experience

  Skills and Knowledge

  Essential

  • Awareness of Data Protection and patient confidentiality

  Desirable

  • Knowledge of HIVE

  Skills and Knowldedge

  Essential

  • Knowldedge of any hospital administration systems

  Desirable

  • Knowledge of medical/radiology terminology

  Ability

  Essential

  • Ability to engage effectively in dialogue with individuals at all levels

  Desirable

  • Ability to work to deadlines

  Ability

  Essential

  • Ability to work flexibly according to the needs of the service including weekends and bank holidays

  Desirable

  • Ability to induct and train new staff

  Skills and Knowledge

  Essential

  • An appreciation of its infrastructure and partner organissations

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Manchester University NHS Foundation Trust

  Address

  Manchester Royal Infirmary

  Manchester

  M13 9WL

  
  

  Employer's website

  https://mft.nhs.uk/careers/ (Opens in a new tab)

  Employer details

  Employer name

  Manchester University NHS Foundation Trust

  Address

  Manchester Royal Infirmary

  Manchester

  M13 9WL

  
  

  Employer's website

  https://mft.nhs.uk/careers/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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