• Job Description

  Req#: C9297-25-0188?language=en&page=619&sort=publicationDateDesc

  Job summary

  To provide a high quality Administration service to the Out-patients department. To serve and support all patient attending for an outpatient appointment.

  Main duties of the job

  • Arriving and booking of patient's appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage.
  • Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy.

  • Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatient's service
  • Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
  • Emails to be monitored and responses for requests of extra clinics are to be highlighted to a senior nurses.
  • Ensuring photocopying is readily available and monitored to reduce waste.
  • Ensuring Fu appointments are booked correctly selecting the right media type.
  • Ensuring when directed, patients' are placed on a PIFU pathway and into Partial Booking.

  About us

  Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre, Washington and Bensham Hospital, all within Gateshead.

  Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

  We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

  Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

  We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

  The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

  Details

  Date posted

  02 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year Per annum

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  297-7036348

  Job locations

  Queen Elizabeth Hospital

  Sheriff Hill

  Gateshead

  NE9 6SX

  
  

  Job description

  Job responsibilities

  • Arriving and booking of patients appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage.
  • Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy.

  • Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatients service
  • Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
  • Emails to be monitored and responses for requests of extra clinics are to be highlighted to a senior nurses.
  • Ensuring photocopying is readily available and monitored to reduce waste.
  • Ensuring Fu appointments are booked correctly selecting the right media type.
  • Ensuring when directed, patients' are placed on a PIFU pathway and Partial Booking

  Job description

  Job responsibilities

  • Arriving and booking of patients appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage.
  • Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy.

  • Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatients service
  • Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
  • Emails to be monitored and responses for requests of extra clinics are to be highlighted to a senior nurses.
  • Ensuring photocopying is readily available and monitored to reduce waste.
  • Ensuring Fu appointments are booked correctly selecting the right media type.
  • Ensuring when directed, patients' are placed on a PIFU pathway and Partial Booking

  Person Specification

  Essential

  Essential

  • o Administrative Experience
  • oGood level of education 3 GCSE's grade A-C or equivalent NVQ
  • oExperience of appointment systems
  • oExperience of using a computer to input and retrieve information

  Desirable

  • careflow Knowledege
  • NVQ Level 3
  • Experience of working in an caring role/ hospital setting

  Essential

  Essential

  • oExcellent organisational skills with attention to detail

  Desirable

  • oAn understanding of confidentiality within an NHS environment

  Person Specification

  Essential

  Essential

  • o Administrative Experience
  • oGood level of education 3 GCSE's grade A-C or equivalent NVQ
  • oExperience of appointment systems
  • oExperience of using a computer to input and retrieve information

  Desirable

  • careflow Knowledege
  • NVQ Level 3
  • Experience of working in an caring role/ hospital setting

  Essential

  Essential

  • oExcellent organisational skills with attention to detail

  Desirable

  • oAn understanding of confidentiality within an NHS environment

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Gateshead Health NHS Foundation Trust

  Address

  Queen Elizabeth Hospital

  Sheriff Hill

  Gateshead

  NE9 6SX

  
  

  Employer's website

  https://www.qegateshead.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Gateshead Health NHS Foundation Trust

  Address

  Queen Elizabeth Hospital

  Sheriff Hill

  Gateshead

  NE9 6SX

  
  

  Employer's website

  https://www.qegateshead.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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