AppOps Intern

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The AppOps Intern/Analyst will be supporting our Application Operations team. In this role, you will work closely with Application leaders, Development leads and Operational teams. You will:

• Review, map, consolidate and validate IT Metrics and alert thresholds using tools such as Splunk, AppDynamics and OEM.

• Work with Application leads and development teams to document and execute monitoring enhancements from a customer experience/impact lens.

• Document Gaps and support Leads with developing prioritization lists for Service enhancements and automations.

• Support our Application Operations team through Agile Squads (planning/stand ups/reviews/retro etc)

You're great at...

• Consolidating, analyzing and presenting data to provide key business insights for both technical and business audiences.

• Understanding and visualizing an end to end customer experience and working with our leads to document and prioritize service enhancements.

• Solutioning and documenting automation and optimization initiatives in conjuction with Technical and business stakeholders.

Who are you?

• Engaging and ask questions and follow up with stakeholders to priortize outcomes.

• Details orientated and can thoroughly focus on the bigger picture from a customer lens.

• Inquisitive because you understand how systems work and deep dive into technical documentation.

• Great at multi-tasking and prioritizing by focusing on outcomes.

Must have skills:

• Ability to independently, resourcefully, and creatively consolidate , analyze and present data.

• Ability to Understand how IT applications/systems work with interdependencies.

• Working knowledge of data analysis and presentation tools, especially Excel and Powerpoint.

• Basic understanding of IT monitoring tools.

Nice to have skills:

• Experience with BI tools such as Tableau, Experience using Jira/Confluence/ServiceNow

Workstyle: Hybrid*

Location: Toronto

Term: May - August 2024

Duration: Monday - Friday

*Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity

PLEASE NOTE: to be eligible for Interac internship roles, you must be currently enrolled in a post secondary academic institution.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• 5-year employment verification;
• Canadian criminal record check;
• Education verification;
• Canadian ID cross-check;
• Public safety verification; and
• Credit inquiry